Here's what you might have missed in May!
Before we turn the page to a new month, take a look back at what you might have missed in May.
📆 Save the Date
Don't miss these exciting opportunities to connect, network and learn in person with other service and technology leaders.
Join us and our host, The Coca-Cola Company in Atlanta for our Service Journey Day on June 25th, 2024. The topic for this collaborative workshop is, “Controlling the Controllables.” It will look at how to build and manage a successful extended network. If you'd like to learn more, please fill out the form and we'll be in touch.
Service Council's Dynamic Duo, John Carroll and Gerardo Pelayo, Ph.D. , are joining Aquant 's Service Leader Summer Camp! They'll dive into the research-driven trends, strategies and best practices they've been seeing around Generative AI. To register, click here.
Join 400+ of your peers at the premier event for service leaders! Sharpen strategies, drive #innovation and workshop some of the biggest challenges facing the #service industry today. To learn more, view the speaker line-up and register, click here.
🎬 Smarter Services™ Webinars On Demand
Service Council hosts regular webinars with industry leaders and national experts on topics impacting the service community.
Service Council VP of Research and Advisory, Gerardo Pelayo, Ph.D., delves into the findings from our first #research effort around #remote support, including the challenges, priorities and #KPI achievement of best-in-class organizations.
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🎙️ inService™ Podcasts
National leading experts share their thoughts, solutions and insights on the most talked-about trends in our service business today.
Special guest Sarah Rose , VP of Global Services for Daktronics , stopped by the virtual studio. Having recently overseen Daktronics #AI initiative, Sarah reflected on her journey to date, with an emphasis on what has gone well, what adjustments were needed, and the lessons learned having the benefit of hindsight.
Hosts John Carroll and Gerardo Pelayo, Ph.D. welcomed Alan Schaefer , CEO and Founder of Banding People Together . An expert at #change management and cross-functional team building, Alan shared what he’s learned from helping some of the biggest brands successfully influence their teams and accelerate results.
📊 Research, Insights, Surveys and Blogs
Stay up to date on the latest research and commentary that can guide your efforts as you grow your service business.
Our latest research insight examines how a stronger approach towards functional #technology #integration can help drive true innovation within service organizations.
Take a look at this one page infographic to see the trends, revelations and concerns that supply chain leaders need to be aware of in 2024 and beyond.
Our largest annual research effort is back! Each year we survey over 3,000+ frontline agents on their challenges, engagement level, future #career plans, thoughts on technology and other aspects of their job. If you'd like more information on how you can distribute this critical survey to your frontline, click here.