🙋♀️"How do I stop chargeback threats?"

Each week, I answer a reader’s legal question about their online business! After you read this week’s question, drop your question in the comments and you might see it featured in a future article!

Someone reached out and said, "this has happened to me twice now. Someone buys my course, binges it in a day, and then tells their credit card it's a fraudulent charge so they can get their money back. How do I prevent this from happening again?"

It's called a chargeback threat. It happens more often than you'd think.

The way you prevent it is by having your legal ducks in a row:

1. You need lawyer-drafted contracts (like my DIY Legal Templates→) with chargeback threat language in them, clear payment terms, and a proper refund policy.
2. You then need to properly list your contract at the point of purchase, have people sign it correctly, and send a CYA follow up copy.
3. You should have an SOP in place to submit evidence to the payment processor, which makes your case a slam dunk.

I have a 100% success rate with chargeback threats. I teach my Ultimate Bundle® members how to do the same. Learn more→ about the Bundle.

Got a legal question? Submit yours here → or drop it in the comments below!

Additional Resources:

• 💻 What To Do When A Client Refuses To Pay
• 🎙️ On Your Terms® Podcast Episode 162. Real Business Life Stories: Contract Cancellations, Refunds, and Chargeback Threats [ft. RD, Erin Judge]