‘I’m human – I make mistakes. What I learn from my mistakes is my true achievement.’

Some may call this a bold statement to make on social media, but I feel it’s true and should be said proudly. 

At Shell, health and safety is a topic of the upmost importance at all levels of the organisation—not just operational health and safety, but personal health and safety as well. Once a year we hold a safety day—a day which offers everyone across Shell an opportunity to reflect, to listen, to discuss and to continue learning from one another about how we can do more to keep ourselves and those around us safe. Given the current external environment, this will no doubt resonate with all of us even more, both personally and professionally.

The themes of this year’s safety day are Human Performance and a Learner Mindset. The past few months have shown the value of both of these—things that I absolutely believe in and have been reflecting on over the last few weeks.

My family, friends and colleagues – past and present - have probably heard me say many times that I encourage each and every person to be bold, to be creative in their ideas and to try to do things differently but safely. In some cases, things may not go to plan or they simply don’t work. That is okay. How we react—our Learner Mindset—is just as, if not more important. In these cases, learning from our failures and turning them into something positive is the real goal. This is something that I live by and that I hope to have instilled in my children as well.

Every year, I actively encourage all Shell office-based colleagues to spend safety day visiting our stations to hear directly from our Service Champions what works well and what needs to be changed. This year, many of the conversations took place virtually, but I am fortunate in that the current lockdown rules in Hungary allowed me the opportunity to visit my local service station yesterday to speak with the team and to thank them for their dedication and service. I then spent the following day doing the same in virtual sessions with teams from China, Pakistan, South Africa and America. It was truly heartening to hear everyone’s personal stories about dealing with the challenges that Covid-19 has brought, both personally and professionally.

Keep learning and stay safe. Thanks for reading.

István 

Providing a deserving Service Champion with a certificate of appreciation


Natasha Peer, P. Eng.

MBA Candidate at Rotman School of Management | Forté MBA Fellow | Health Care | Energy | Business Transformation | Strategy | Industry Disruptions

4y

I applaud the direction set in the Safety Day messages around human performance. If we focus on having a Learner Mindset it allows people to feel comfortable speaking up when mistakes are made to allow others to learn from them. In a culture where faults are not forgiven people tend to hide mistakes and we cannot grow and improve. In conversations with my peers in our industry, Shell is always seen as a trail blazer in its ideologies and strategies. However, I find sometimes these ideas don’t trickle down to front line leaders and even certain senior leaders. It’s understandable when considering for the longest time our front line workers were told to strive for perfection and now we have realized humans fail and we must be prepared to fail safely. I am excited to see a concerted effort to improve our HSSE performance, we are definitely headed in the right direction.

Sandy Naidoo

Key Account Manager (Branded Marketer/Astron Energy)

4y

I love your humility 💛🙏

Navin Sahadeo

Executive Partner @ Tata Consultancy Services | Digital Transformation Leader | Strategic Business Advisor | Startup Mentor

4y

A lesson for all of us

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