Improve Field Technician Response Time With Wireless Emergency Alerts

Field technicians are the backbone of any organization that relies on machinery or equipment to do its work. When something breaks down, it's their job to fix it. But often, they can't do that until they receive a notification that something is broken.

Wireless emergency alerts (WEAs) can be a helpful way to improve response times for field technicians. With WEAs, technicians can be notified of an issue as soon as it happens, rather than waiting for someone to report the problem. And since WEAs are sent to all phones in a specified area, they can even be useful for remote field technicians.

Wireless Emergency Alerts Improve Response Time

WEAs are part of the new wireless public alerting system. It replaces the Emergency Alert System (EAS) used for TV, radio, and similar technologies. It also differs from other mass notification systems like CodeRED.

Unlike these older technologies, WEAs messages can be geo-targeted to very specific areas, including individual addresses or zip codes or even down to a road segment length of about one-tenth of a mile.

As the world becomes more digitized, the need for reliable wireless networks increases. Many businesses rely on their field technicians to be on call in case of an emergency, but often these technicians are difficult to reach in a timely manner. Wireless emergency alerts (WEAs) can help improve response time by sending out automatic notifications to field technicians when an incident occurs.

Creating a Field Technician Response Plan With Wireless Emergency Alerts

Rapid response time doesn't always mean faster repair service, but it might just mean the difference between building a barrier or maintaining a standing order. Fortunately, many organizations have the resources in-house to make the right fixes quickly, like a technician's truck or an engineer's toolbox. But other services are not as readily available.

If you're trying to close the gap between when a technician is sent out, responds to a call, and gets there on time, and when they are needed at a customer site, wireless emergency alerts are just what the doctor ordered.

The right emergency response plan will not only ensure timely service but will also offer a secure and reliable way to transmit important work details efficiently. This will ultimately differentiate your company from the competition.

How Does HipLink Support WEAs to Improve the Response Time for Field Technicians?

HipLink makes it easy for organizations to support fast communication between dispatch centers and field technicians. Organizations can:

• Create custom alerts for field technicians. HipLink's alert system allows users to create their own alerts, templates, and whole libraries of commonly used alerts. This saves time when an alert needs to be sent out multiple times or when different people need different alerts.
• Improve response time with wireless access point integration. Organizations can create connections with other systems, like field techs' GPS and mobile phones. This allows them to send information even faster and more efficiently.
• Send WEA pre-checks on site. Field technicians often need to start their route on the way out of their neighborhoods, not in front of their customers' homes. So they need to know if there's a problem before they get there.

To help organizations take advantage of WEAs, HipLink has added native WEA integration to its alert system. This allows organizations to send wireless alerts to their field technicians in addition to sending them via voice and text.

Enhance Your Response Time With HipLink's Wireless Emergency Alerts!

HipLink's alert system allows users to create their own alerts, templates, and whole libraries of commonly used alerts. This saves time when an alert needs to be sent out multiple times or when different people need different alerts.

If your organization relies on field technicians who have a lot of ground to cover, consider using WEAs as a way to improve their response time. To realize how much response time and organization can improve, try HipLink today!