Investing in Training and Recruitment: Elevating Retail Standards in Malta - featuring Micaela Cassar

As the Commercial Coordinator of Massimo Dutti and Stradivarius at Bigbon Group, I am proud to share my personal experiences of our company, along with Inditex, have made significant investments in training and recruitment during 11-year tenure with them. These efforts have been instrumental in enabling me to elevate retail standards and delivering exceptional customer experiences in Malta for the two brands that I manage. In this article, I will discuss the benefits of training and knowledge transfer, emphasise our commitment to recruitment, and highlight the exciting career opportunities in fashion and retail at our new stores at The Shoreline Mall, SmartCity. 

Enhancing Retail Standards through Training

At Bigbon Group, we understand that continuous training is crucial for maintaining high standards of brand representation, visual merchandising and sales. Over the years, we have placed a strong emphasis on local and international training initiatives to ensure that our local teams are equipped with the necessary skills and knowledge to provide outstanding service to our customers. By implementing Inditex's renowned standards, we create a seamless shopping experience that sets us apart from competitors.

Benefits of Training and Knowledge Transfer

Investing in training and knowledge transfer results in numerous benefits, both for employees and the company. By providing ongoing training, we empower our staff to continually improve their skills, enhancing their career prospects and contributing to their personal growth. Additionally, well-trained employees provide a consistent and exceptional shopping experience, driving customer loyalty and satisfaction. Training and knowledge transfer also facilitate the implementation of industry best practices, allowing us to remain at the forefront of the ever-evolving fashion landscape.

Join us at Bigbon Group

As the opening of our flagship stores at The Shoreline Mall in SmartCity approaches, we are excited about the future of retail in Malta. Bigbon Group, with its reputation for exceptional customer service and high-quality fashion brands, is a fantastic platform for ambitious individuals seeking a career in the industry. Currently, we are actively seeking part-time sales assistants for both Stradivarius and Massimo Dutti. We invite passionate individuals to join our dynamic team and experience the fast-paced but rewarding career in fashion and retail.

By joining us, candidates will have the opportunity to work in an environment that fosters growth, encourages creativity, and values teamwork. With our extensive training programs and commitment to personal and professional development, joining our team offers a pathway to success in the fashion and retail sectors.

Conclusion

At Bigbon Group, we firmly believe that investing in training and recruitment is a key driver of our success. 70% of our workforce is in the stores, and our priority as a commercial team is to ensure consistent standards of service delivery through training and knowledge transfer. We are committed to creating exceptional shopping experiences for our customers in Malta and are highly anticipating the new opening in a few weeks.  

Visit our website at www.bigbon.com.mt for more information and stay connected with us on LinkedIn for updates on recruitment opportunities and the date reveal for The Shoreline Mall opening.

About the Author

Venencia Mhonde is the Communications Coordinator at Bigbon Group and oversees the internal and external communication strategies for Malta's leading fashion retailer. With a Master's degree in International Business from Monash South Africa, and over five years of experience spanning communication, client services, and business strategy.

Visit her profile here.