The Investment Top Independent Hotels Make And Maybe You Should Too
Dr. Bryan Deptula
Author of "Leaders Are Born To Be Made" | TEDx speaker | Leadership Training | Owner of the Canalside Inn (Rehoboth Beach, DE)
Your hotel's ability to fight and win the ongoing talent wars hinges on your most important asset: your leaders.
One of the most important investments you can make is an investment in training leaders.
Here’s why: The right leaders make it easier for the company to fill jobs with the correct people, retain top talent, and keep employees fully engaged. Today this is no easy feat and just paying more is not the answer.
The answer is the relationship of the leader with those being led.
According to research in the Harvard Business Review, “Leaders who prioritize relationships with their employees and lead from a place of positivity and kindness simply do better, and company culture has a bigger influence on employee well-being than salary and benefits (Emma Seppälä and Nicole K. McNichols, “The Power of Healthy Relationships at Work,” June 21, 2022).
When it comes to attracting and retaining better employees, it comes down to leaders fostering positive relationships at work. But positive leader-employee relationships do not happen by chance.
Most managers weren’t born knowing how to create those positive relationships. But your organization should not suffer while your leaders learn by trial and error. In an age when there is an ever-escalating war for the better employees, it has never been more important for a business to invest in developing leaders.
In particular, CEOs of companies in the $5 million to $100 million in revenue range and division heads of global organizations need to make sure to train managers.
That’s because can take a lifetime of learning to lead. But who has time to wait for that?
Most managers weren’t born knowing how to lead, who leaders are, and what leaders really do. But it is not their fault. Why should your organization suffer while they learn by trial and error when their low-risk, high-reward ways to grow leaders that are proven by the latest scientific research. In an age when there is an ever-escalating war for talent, it has never been more important and critical in the history of the hotel business to train leaders.
Do your leaders suck at this? And if so, whose fault is it?