Jennifer Pahlka - Recoding America
Murray Robinson
A No-Nonsense Leader with better ways to develop software products and services
In this episode, we talked to Jennifer Pahlka about her new book, Recoding America. Why Government is failing in the digital age, and how we can do better. In this episode, we discuss why governments at all levels produce poor quality online services, like healthcare.gov in the US, that cost of fortune and a very difficult to use. Jennifer explains that the government is hamstrung by a rigid, hierarchical, risk-avoidant waterfall culture, where everyone involved adds rules and requirements to protect themselves from blame. But there is an agile product development approach taking hold in government that produces much better outcomes, and she discusses how it can and should be implemented in every bureaucracy.
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Connect with Jen on LinkedIn or at https://www.recodingamerica.us/
Contact Murray via email or Shane on LinkedIn shagility.
Making work better since 2005
1yUntil society comes to understand the inevitability of failure and stops expecting zero risk, and stops pummeling government agencies for errors, this will continue. Dont blame the work, blame the system the work is immersed in.
A No-Nonsense Leader with better ways to develop software products and services
1yJennifer Pahlka