Learning from mistakes

Psychological safety as a concept in the working environment grew out of research by Harvard University professor Amy Edmondson, who discovered in her studies of how medical teams function that the best ones reported the most errors. “Initially this seemed strange to her, but when she dug a bit deeper, she realised that the best teams were reporting the most in order to learn from their mistakes,” says Clancy. “They had developed psychological safety amongst team members to support learning.”

GOCPglobal - Lots of mistakes are made in the start-up phase; it's accepted as normal.

In established enterprises intuition suggests that those who make the least mistakes are more likely to progress.

Few mistakes and fewer innovations.