A Financial Institutional Co. in Egypt is Searching for a Head of Consumer Finance

Industry: Banking 

Job Summary 

The Head of Consumer Finance is responsible for leading the strategic and operational direction of the consumer finance division, including personal loans, credit cards, and other retail lending products. This role ensures the achievement of business objectives by driving growth, innovation, profitability, and customer satisfaction while maintaining compliance with regulatory requirements.

Key Responsibilities 

Strategic Leadership

• Develop and implement the overall strategy for the consumer finance division, aligned with the bank’s vision and objectives.

• Identify market opportunities, trends, and competitive threats to expand the consumer finance portfolio.

• Collaborate with executive leadership to set financial goals, key performance indicators KPIs), and benchmarks. 

Product Development and Management

• Oversee the design, pricing, and enhancement of retail lending products, ensuring they meet customer needs and market demands.

• Monitor product performance and drive continuous innovation and improvement. 

Sales and Business Development

• Lead the sales teams to achieve volume, revenue, and market share targets.

• Build partnerships with key stakeholders, including fintech companies, retail businesses, and other financial institutions.

• Promote cross-selling opportunities across the bank’s product lines. 

Customer Experience

• Develop strategies to improve customer satisfaction and loyalty.

• Oversee the implementation of customer-centric policies and digital solutions.

• Monitor feedback channels to identify and resolve customer issues promptly. 

Risk and Compliance

• Ensure adherence to regulatory standards and risk management policies.

• Work closely with the risk and compliance teams to maintain portfolio quality and reduce non-performing loans.

• Implement robust credit evaluation and underwriting processes. 

Team Leadership and Development

• Lead, mentor, and motivate a high-performing team of professionals.

• Foster a culture of accountability, collaboration, and excellence.

• Identify training and development needs to enhance team capabilities. 

Qualifications and Experience

• Bachelor’s degree in Finance, Business Administration, or a related field; MBA or equivalent is preferred.

• Minimum 10 years of experience in consumer finance or retail banking, with at least 5 years in a leadership role.

• Proven track record of delivering growth and profitability in the consumer finance sector.

 Skills and Competencies

• Strong knowledge of retail banking products, credit policies, and market trends.

• Excellent strategic thinking and analytical skills.

• Strong leadership and people management capabilities.

• Exceptional communication, negotiation, and relationship-building skills.

• Proficiency in digital banking and technology-driven solutions. 

Key Performance Indicators (KPIs)

• Growth in loan and credit card portfolios.

• Achievement of revenue and profitability targets.

• Customer satisfaction and Net Promoter Score (NPS).

• Portfolio quality (e.g., delinquency and non-performing loan ratios).

• Employee engagement and retention

Please send me your CV to ssaid_peopleplus@outlook.com

and mail@peopleplusegypt.com