Making Onboarding A Key to Improved Performance Outcomes, Healthcare
Getting your team to recognize the need to change and to grow your organization through values transfer; getting them to buy-in with enthusiasm, passion.
A Culture of food safety drives great Customer Relations, infused by organizational process focused on MANAGING the Ever-Changing Dynamics that threatens organizational process, brand, customers, and patient engagement strategies. In the new customer care, engagement dynamic; total customer care with a focus on building customer relations require organizations agents to educate their staff, & customer base on the dynamic that threatens their health, at the same time building future customers.
A New Dynamic of Customer Care
This process of developing (a food safety culture) can serve as the heartbeat of “the organizations “Customer Engagement Dynamic. Total customer care includes your “customer engagement strategies”, with a focus on not just improving the likelihood of NOT having outbreaks, but build on customer expectations and goodwill that combines the use of foods (good for you– healthy attributes, as well as foods not to eat if you have health issues). Food Handling will focus on “Preventive Measures– Allergen Safety, Foods safe to eat (to live life to its fullness)”, “Nutritional– what’s good or better for you”, with necessary Messaging that EDUCATES CONSUMERS, Customers!
When Team Member Make Mistakes
In a MindTool TiP (Helping People Take Responsibility - Encouraging Accountability) The question is asked; What Causes a Staff to have a Lack of Responsibility? People duck responsibility for reasons ranging from simple laziness or a fear of failure, through to a sense of feeling overwhelmed by the scale of a problem or a situation.
Whatever the reason, if people fail to take responsibility, they'll fail in their jobs, they'll fail their teams, and they'll fail to grow as individuals. All of this makes it important to address the issue.
Sometimes it isn't obvious when people are shirking their responsibilities, but there are several signs to watch out for. Helping People Take Responsibility
Encouraging Accountability
These include:
- Lacking interest in their work, and in the well-being of the team.
- Blaming others for mistakes and failures.
- Missing deadlines.
- Avoiding challenging tasks and projects; and not taking risks.
- Regularly complaining about unfair treatment by team leaders and team members – and engaging in self-pity.
- Avoiding taking initiative, and being dependent on others for work, advice, and instructions.
- Lacking trust in team members and leaders.
- Making excuses regularly – they may often say "It's not my fault," or, "That's unfair."
Strategies and Tools
When team members don't take responsibility for their actions, some managers may just hope that the problem goes away. Others may try to remove these people from their teams completely.
Neither of these approaches is ideal – the situation is likely to get worse if you just leave it alone; while laying people off should be a last resort, especially if you're dealing with people who have the potential to be effective team members.
Instead, your aim should be to provide your people with the skills and resources needed to do their jobs and then to create an environment where it's easy for them to take responsibility for their decisions and actions.
And yes, sometimes you'll need to be firm and courageous, and sometimes your actions will cause conflict. We'll now explore a variety of strategies and tools that you can use to get people to take responsibility[i].
The FULL STORY: "A Cultures of Food Safety Shapes Good Customer Relations", resulting in a better educated, professional staff, and consumers that are attracted to your brand. “Healthy People 2030” the focus is on “A New Healthcare Dynamic“, which include “prevention”, Protection & continual Assessments! The Healthcare models, (CMS Quality Strategy Goals) focus is on “system that delivers improved care, spending healthcare dollars more wisely”, and making communities healthier.
The Commercial Food Service Model, (Restaurant/Food-Nutrition/Food-Safety), (Retail, grocery operations focus on Food Safety, Prevention, and Consumer Education); not just to prevent the potential of foodborne-illness, costing restaurants, retail operations thousands of dollars and long-term issues, to include the losses that affect people, but shaping the need for improved customer engagement, building on your brand. No matter which segment, they all will benefit from a 365 Food Safety Campaign that shapes an organization messaging, offering steps to ensure a safer food chain.
In a Culture of Food Safety, Quality Assurance measures & messaging clearly communicate to all employees, members of your organization the values, and the reason why the organization exists. This process should clearly express where the organizations stand on the issues and how members are expected to respond: honoring, educating customers on organizations goal, objectives & vision of meeting their needs; educate other staff members that fall short on the organizations' vision of fulfilling, educate customers to this objectives.
A Culture of Food Safety is not just serving foods free from contaminants, but should be enumerating the attributes; how/when food is good for you, “foods that improve your health, as well as food that help in the recovery process. No matter the level of that person; owner, administration, management, subordinates (line staff), partners, customers, patients or community resources officers they all have a role to play in an organizations customer service, engagement and the messaging, expressing the organizations' values (worth/goodwill).
For More on this TOPIC: In “Healthy People 2030” the focus is on “A New Healthcare Dynamic“, which include “prevention”, in (CMS Quality Strategy Goals) focus is on “system that delivers improved care, spends dollars more wisely”, and making communities healthier, but finally Commercial Food Service (Restaurant/Food-Nutrition/Food-Safety) the potential of foodborne-illness, costing restaurants thousands of dollars and long-term issues, losses that affect people, shapes the need for improved customer engagement. No matter which segment, they all will benefit from a 365 Food Safety Campaign that shapes organizations messaging, offering steps to ensure a safer food chain.
In a Culture of Food Safety, Quality Assurance measures & messaging clearly communicate to all employees, members of your organization the values, and the reason why the organization exists. This process should clearly express where the organizations stand on the issues and how members are expected to respond: honoring, educating customers on organizations goal, objectives & vision of meeting their needs; educate other staff members that fall short on the organizations' vision of fulfilling, educate customers to this objectives.
Looking forward to New Content? Updates, 2020 Topics are on the way! We will be publishing our 2020 Webinar Schedule end of January 2020. Be looking out for our new partnership/Ambassador contributor with Pineapple Academy, "Building Culinary Culture with Online Food Service Training".
About Larry D Bowe
Larry has employed over 38 years of Food Safety Management; 18 years in Healthcare, 12 years’ total deficiency-free, specific to keeping seniors and those that are most vulnerable to food safety risk. It was during these 18 years that CMS required healthcare organizations to transition its operations from traditional to Culture Change Models. Larry is best known for the qualities of transforming traditional foodservice operations to HACCP, Culture Chance Models with an emphasis on Enhanced Dining Services.
Larry is the Founder, and Principal Consultant of Food Safety Navigator, authoring topics on “Establishing a Culture of Food Safety”, “Building a Frontline Defense”, as well as offering tools that deliver “Just in Time Solutions”, to include over 450 PDF Topics on food handling, safety, and prevention. For more on Food, Safety Navigator to our Blog at www.frontlineoffoodsafety.com.
Additional Information/Links
Notes: