## the quiet impact of small gestures in hospitality

## my thoughts

i've always believed that it's the little things that matter most... especially in hospitality..

it's not about grand gestures or extravagant displays... it's about the small, thoughtful touches that show you care..

a warm smile when a guest walks in... a handwritten note left on their pillow... a complimentary cup of tea to welcome them after a long journey...

these are the things that stay with people, that create lasting memories, that turn a simple stay into a truly memorable experience...

i'll never forget a time when i was traveling and the hotel staff went out of their way to accommodate my dietary restrictions... they didn't have to, but they did it with a smile, making me feel seen and cared for. it made all the difference in my stay..

at Goodwysh , we're all about celebrating those small, meaningful moments that make life richer and more connected..

because, in the end, it's not the big things that matter most... it's the little things that leave a lasting impression.

## videos i enjoyed watching

• Roseate House Visiting Goodwyn’s Tea Estate in Assam
• The Secret Ingredients of Great Hospitality | Will Guidara
• A touching story from one of the finest hotels in India

## books worth a read

• Unreasonable Hospitality by Will Guidara
• Setting the Table by Danny Meyer
• Crucial Conversations by Joseph Grenny

## helpful links

• my linkedin post on the bad table principle
• Have You Experienced Unreasonable Hospitality?
• Great Leaders Understand why Small Gestures Matter

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Goodwyn Tea Goodwysh