Reach out to your Customers!

For every Customer who bothers to complain, 26 other Customers remain silent!

The Takeaway is ~ gaining Customer feedback is VITAL!

Come up with internal processes to track complaints & go about fixing them.

Also, do everything in your power to make it really easy for customers to give feedback and tell you about problems they are having.

It takes time to sift through feedback, but the value added to your business is well worth it!

(Source: White House Office of Consumer Affairs) Thank you!