Sentara Health aligns its provider and payer sides, with the patient at the center
And technology is key, as the health system's new Consumer Data Hub provides a secure 360-degree view of the patient, while its new Enterprise Data Fabric unifies diverse data sources – offering immediate access and enabling advanced AI-powered analytics.
Sentara Health, a health system serving Virginia and Northeastern North Carolina, has undergone a transformation to what it calls One Sentara – a strategic aligning of its provider and payer organizations to create a seamless and affordable experience for its customers.
Prior to the One Sentara re-alignment, the care delivery side and health plan side functioned as virtually two independent businesses. That often led to patient and member abrasion with duplication of services such as care management.
It also contributed to a perception by patients and members that the health system did not "know" them.
"The One Sentara transformation allows us to create shared services that provide a high-quality, consumer-centric and consistent experience," said Tim Skeen, executive vice president and CIO at Sentara Health. "It's about making healthcare interaction more simple, seamless, personal and affordable, from end to end."
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Healthcare Transformation Consultant | Empowering Providers and Payors to Master Digital Transformation | Strategy, Planning, Process, Technology, Data, Finance, ROI, M&A, Program Mgmt.
8moAn impressive case study about a holistic transformation encompassing people, process, data, and technology. The integration of the payor and provider organizations together is such an important strategic decision, equipping Sentara Health with a significant competitive advantage.