Service Management Round Up
Every year, we run a quick, one-question poll to understand the “ITSM help” readers would like in the year ahead. Please help by taking this year's poll to tell us which topics will be important to you in 2024.
This article by Gilad David Maayan provides an introduction to what Kubernetes is, explains how it complements ITSM and looks at some key Kubernetes technologies before finishing with some use case examples.
This article by Eusoph Simba is the first in a series that looks at the key elements of setting up an IT service desk. Check it out here.
This article by Lizzy L. delves into 10 common mistakes companies can make when choosing the right phone provider and provides you with actionable strategies to steer clear of these pitfalls.
We know that we shared this last month, but if you haven't already, can you please help us with this short survey on Artificial Intelligence? From questions on resourcing to barriers to adoption, the survey is anonymous and the results will help ITSM pros make better-informed decisions regarding AI.
For IT services to be effective, they need to be designed and delivered into production. This blog by our friends at HaloITSM explains what service design is and why it’s important to ITSM.