Service Management Round Up
Please Help With Our 2-Question Poll
We know we've asked you this before, but we need more people to take this quick two-question poll to give us an adequate data set to understand better why people change ITSM or service desk tools.
Please look at these two, quick anonymous questions wherever you are with your tool. Thank you!
Everything You Need to Know About ITIL Service Portfolio Management
This article by Hadi Ahmadi [Soroush] covers everything you need to know about ITIL service portfolio management. Specifically, what a service portfolio is, how it works, and how it can be implemented to improve ITSM.
17 IT Experience Management Learnings
Many of us love lists of practical insights and help. There’s no reason why this isn’t the case for IT experience management (ITXM). Here are 17 experience management learnings Neil Keating has had working with Bright Horse customers.
Digital Maturity Assessment for Next-Gen Service Management
This article by Rahavendran RS discusses the need for a digital maturity assessment in ITSM and explains some of the best practices to follow while designing and formulating a digital maturity assessment to assess next-gen service management capabilities.
14 Benefits of Enterprise Service Management
“The business benefits of enterprise service management should be articulated and sold” says Stephen Mann . Here these 14 ESM benefits are explained at a high level but in a way that transcends IT.
The Definitive Guide to ITSM Frameworks
This blog by Sophie Danby - written for InvGate - covers the six most popular service management methodologies, along with their goals, distinctive elements, and benefits.