Shared Services Weekly: The Global Shared Services Industry at a watershed moment

Hi and welcome to our Shared Services Weekly Newsletter!

This week SSON released their annual State of the Shared Services Industry Market Report for 2024. The report found the global Shared Services industry at a watershed moment: having built its reputation on transactional efficiency, today it is faced with a “tidal wave” in the shape of digital transformation. Which is enabling new opportunities for value-creation, and shared service leaders to increase their influence on the organization. Read the report and uncover some incredible benchmarking data.

All the best,

Sally Fletcher , Editor - SSON

The latest content from SSON

How Global Business Services Can Leverage Generative AI In Their Customer Experience

2023 has been a year defined by the growth of artificial intelligence. According to SSON Research & Analytics, 62% of Global Business Services practitioners are planning to support Customer Experience with generative AI. In this latest report from SSON, we dive into how generative AI can transform CX, pitfalls GBS should be aware of, and how GBS can track the impact of generative AI in CX. Download Now

Accounts Receivable: Future-Proofing Finance & Working Capitals

Is your AR process operating at peak performance? Share your AR frustrations via SSON Research & Analytics’ survey in 5 minutes. As thanks for participating, you’ll receive a complimentary benchmark session, showing your AR performance relative to best practice operations. Take the survey here.

Upcoming Webinars & Events

WEBINAR: Automate Your Master Data Processes for Shared Service Center Excellence

Enhancing the overall integrity of data is crucial as data and processes increasingly intertwine, particularly across various facets of your business. Join us on February 15 to explore the pivotal role played by material master data as a central component in business processes spanning finance, accounting, production planning, logistics, and sales orders. Success hinges on maintaining precise, uniform, and context-rich materials data, with automation emerging as a key strategy for ensuring the essential. Register Now.

WEBINAR: How To Strengthen Your Talent Pool in a Shrinking Labor Market

If you are finding yourself with more open positions, and fewer quality candidates to fill them, then you’re not alone. Off the back of the great resignation, a need for new digital-savvy talent, and an increasing trend for job-hopping, many organizations are finding themselves struggling to find the talent they need to meet their business goals. Join us on February 21 as we examine how resource management, utilizing older employees, reskilling staff and contingent workers can all help strengthen your talent pool. Register here.

WEBINAR: Accelerate Financial Returns By Unleashing The Power of Problem-Solving, AI And Cultivating A High-Performance Culture

In 2024, operational leaders must meet demanding targets rapidly, necessitating a rethinking of performance systems. Join this webinar February 22 as experts will be sharing: The Top 4 COO Challenges For 2024, The Key to Leading Operational Excellence With Minimal Effort, The Role Generative AI Can Play In enabling problem solving at scale, How To Build Trust in Your Technology And momentum in CI, and more. Register here.

The Autonomous Enterprise Virtual Summit

The Autonomous Enterprise combines AI, automation and data to create a self-optimizing business that is both pioneering and cost-effective. Key topics of our new online event taking place on February 27-28 include a beginner’s guide to the Autonomous Enterprise, how to operationalize the Autonomous Enterprise, the role of human labor, the use of Generative AI to accelerate the transition from automation to autonomous, delivering data at speed to support agility and decision making and more. Secure your place here.

Intelligent Automation Select Executive Leadership Summit

Join us at the Intelligent Automation Select Executive Leadership Summit in Dallas on June 23rd – 24th. Tailored for enterprise senior leaders in intelligent automation and digital transformation, this exclusive event provides a closed-door environment for candid collaboration and benchmarking. Engage openly with peers, discuss challenges, and delve into automation projects in a secure space amongst direct-level industry enterprise company leaders. Don't miss this unique opportunity to connect and strategize in the heart of innovation. View the brochure for more information.