Shared Services Weekly: Selecting the right KPIs for Digital Transformation

Hi and welcome to our Shared Services Weekly Newsletter!

Over 85% of shared services and GBS play a role in supporting the enterprise’s digital agenda, but are they selecting the right KPIs for their digital transformation toolkit? 

Companies are shifting their focus to profitable growth in a challenging macro-environment. CFOs and CPOs must work together to maximize the value of every dollar their business spends. This May 23, join a C-Suite driven webinar aimed directly at accelerating performance and unlocking the value of digital transformation initiatives. 

Another upcoming webinar is geared toward anyone seeking insights into AP automation. On May 16 hear from Exclusive Networks, a global cyber security distribution business, discuss their growth strategy to meet the ever-increasing demands of Digital VAT compliance and in order to reduce the heavy transaction processing workloads across their business units. 

In order to understand the future of GBS it’s important to understand the story data is telling, and SSON does just that in “The State of Global Business Services in 2023 and Beyond” report. This report shares survey highlights on the strengths and opportunities of Global Business Services to guide you on your journey. 

The goal of most GBS organizations is to get the quickest, most efficient, and most adaptable service possible while keeping the customers, stakeholders, and employees happy. Sometimes the best place to begin this mission is by starting from the basics. On April 27, the “Service Delivery vs. Service Management: What's the Difference?” webinar will teach the benefits of implementing a true service management approach. 

Join SSO Week Digital North America on-demand to discover how shared services can empower your organization and learn from top GBS organizations about driving digital transformation, sustainability, and developing leadership potential. 

For more insights into GBS,  SSO Week Digital Europe from June 27-29 also offers advice on how to position GBS as the most powerful asset to the enterprise. This multi-day event will include the following sessions: 

• GBS As The Driver For Enterprise-Wide Digital Transformation   
• Solving The Talent Shortage With New Methods And Future-Of-Work Strategies   
• The Global Team: Uncovering Secrets To Bridge Social Distance  
• Future GBS Operating Models For Agility And Resilience   
• From GBS To Green Business Services – Can ESG Become A Driver For Sustainability & ESG?   
• Progressing Your Shared Services Career And Leadership Skills   

If you only have the time for a quick read, be sure to check out the latest article from SSON columnist Aniisu Verghese titled “5 Approaches for Global Business Services to Tap Communication Knowledge Management”, which gives practical advice on how GBS can leverage collective knowledge to drive sustainable growth and innovation. 

And finally, for those interested in listening to the latest insights into the future of work, check out “The Role of Human Administrators in the Future of Work”, the latest episode of the SSONext podcast. This episode welcomes Sangeeta Kulkarni, the founder and CEO of Brickwork, to discuss how human-driven administration has been a previously untapped well for talent and business resilience. 

Thanks for reading! 

Evan Beebe , Editor, SSON