Teams and call queues
Microsoft Teams is one of the undisputed leaders in the Modern Workplace, offering a robust platform that facilitates communication, collaboration, and productivity within teams. However, despite its many advanced features, the application offers little or no queue supervision services.
OLT modules for call queues
Our customers have all told us the same thing:
Do you have an effective supervision solution for my Teams contact center & its queues?
So we developed it, and now offer the following services:
A global view of the volume of calls handled per queue and per agent:
Actual use of queues (call volumes, volumes of calls picked up, waiting time, and time spent in audio):
Finally, monitoring of contact center and queuing performance, with a particular focus on out-of-SLA calls (calls remaining in queues for more than two minutes, for example):
And many more modules :-)
In conclusion, Microsoft Teams is positioned as an essential choice for collaborative teams, offering a complete suite of tools for modern working. However, integrating advanced queue supervision functionalities by Open Lake Technology would be a significant step towards an even more complete solution, adapted to the diverse needs of different teams.
Up for a demo?
The best way is to see our dashboards with live data, you can reach me here to schedule a demo with our teams: