We can't normalize the absence of a “thank you.”
I work based on bonding.
It’s reflected in my friendships, marriage, and professional life. I have been working for over 18 years in the same place, where I had the chance to bear immense fruit through the bond. ( CI&T ❤️)
Perhaps because of the enormous importance that the bond has for me, it has impacted me to read so many stories of professional relationships that go back years and end during the #layoffs of tech companies. It's not just the numbers.
It's hard to hear that Google laid off 12,000 people at once, but it's even harder to know the story of the person who worked there for 11 years and arrived at work like every other day and found out that he was fired because the office door simply didn’t open for your badge.
Another story yesterday spoke of a girl on a work trip who had all her access cut off, including her corporate card, and would need to pay expenses to return home “out of pocket.”
I thought: “can't be true,” but later on, realizing that 12,000 people had being cut off on the same day, it became clear that it was possible.
Cut off access. Cut off costs. But do you cut the #bond?
In educating my daughters, I guarantee the basics: say please, excuse me, good morning, good night, and especially thank you.
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That goes for people they don't know. For those they know, with whom they relate and bond, they learn to go beyond, to decide and act with maximum respect for the other's feelings.
I can't accept that companies are so concerned with the onboarding of new “talent” and don't take years of a bond built at the time of a dismissal worth it, for whatever reason.
As a leader, it's difficult to be at the forefront of difficult decisions. But the most challenging decisions in the world are the ones that most need to be executed with all due respect—and, if possible, kindness.
We can't normalize the lack of this, the absence of a “thank you.”
During the storm, in the discomfort, a gesture of kindness can and will change how we feel. And that marks us forever.
You are much less what you acquire and much more what you spread. It goes for people, brands and companies.