I have never experienced such a humiliation. I chose it because of the convenient location + good reviews on the Internet (now doubt their authenticity) and booked one of the most expensive rooms during our stay in Warsaw. He wrote in the hostel in advance to clarify the questions about the necessary documents with the description of who we are and from where, and how we are going to come. In response, I received a letter where it was indicated that enough of one of the two documents: Or the vaccine or PCR test that all is ok, we are looking forward to you. We arrived at 10 p.m. and here we were expecting a surprise: They refused to register and settle us by operating some norms and documents that did not show that we need only a European vaccine for living in the hostel. Without a glance, the hostess staffer put us out at night, despite having shown their answer that enough PCR test. At the same time refused to cancel the booking and told to write about this to the manager, and I can't call them, as it was already late ... That is, to put us under a pretext in a strange city to us it was not late, And the manager was calling and worried about their direct working duties was late ... We had a hard time in a couple of hours we found a hotel with a free room and settled (if honestly I already thought that I would have to stay on the street). The next day we went back to meet the manager, but we were told again that he was not, allegedly on the second job, and they would not call him. At that point, the message came that our booking was cancelled as we allegedly did not appear on registration during the time. The money for booking refused to return even though the tariff was standard. A very unpleasant situation, some fraud on their part turns out. I hope no one will have to face such a situation. No humanity, no hospitality.
Excellent
48 Reviews