Not a good start. Thought I would try a ”hip” place with a great location in Sarasota for a business trip. First, no acknowledgement of gold elite. Maybe that wasn't good enough. Second, I didn't know there was only cleaning every other day. Couldn't even be guaranteed cleaning upon request per the front desk team member but he said he will try. I think Motel 6 cleans your room each day if you ask. Then, there was no internet, at least not in the inside of the room on the seventh floor. It did connect for a few minutes in the bathroom which backs up against the hallway, but that's not where I wanted to have to spend my time just to be connected to what came up as an insecure internet connection. Again, the front desk team said that the service comes and goes. Isn't this what you want to hear for $300+ per night? The truth is it deserves no stars, but the gym looks great and I am hoping it gets better. If not, I will respectfully ask for a refund.
- Edward S
I didn’t get the room that I paid for. I paid for a room with city view and ended up getting a room on the fourth floor with garage and canopy roof view. When I asked front desk for the room that we paid for, we were told sorry we are sold out so there are no rooms available with city view. So we decided to cancel our reservation but then we were charged $299 for cancellation and the gentlemen at front desk told us if he won’t charge us he will get in trouble by management. We came back when assistant manager was in and talked to her. She was not friendly and made it seem like we are stupid and don’t know what city view is. She told us that our room window was facing the city and that’s what city view means, it doesn’t mean you will see the city but it will face the city. I asked is this a joke, then she said no. So i then try calling general manager left voice mail i even email him but no respond. They don’t care about customers satisfaction all they need is your money. So if you trying to get a hotel with city view, then avoid this hotel for sure because you will be disappointed and your vacation could be ruined by this hotel and their management.
- Yuriy M