Honestly, I had high expectations for this location. I did get an email after I booked this hotel that there would be inconveniences from certain construction work. When I arrived the property is beautifully manicured. Staff were friendly and cordial. At my room I walked in and no bed. Wasn't the same picture as what was on the web site. Just a couch but thought there was a next room. Nope. Turned out it was a ”Murphy bed” Never slept in one, wasn't shown how to get it out of the wall. but I figured it out. Danger, It is heavy and for someone a bit more disabled, if it did fall on me, there would be no one around to help. First you have to remove all the couch pillows (all of them). then you have to re-arrange the two coffee tables to the side of the room. You pull down on the small knobs and hold the bed with your shoulders while you lower it. You will have to reach up with your arm to bring the iron rod over the end of the bed. This rod is the brace footing for the front of the bed. You must do this before it is lowered to the floor. After that, you can untangle the mattress. The pillows are in the closet so you have to fetch them. I was worried it would be another futon experience, you know hard uncomfortable. For me, because I am disabled, It would of been nice to have assistance. The phone in the room was difficult to figure out and did not work properly. When I finally got a line to the valet the intercom sounding voice was hard to comprehend. I couldn't call using my phone because there was no cellular service from my room. Overall, the hotel is dated. A once magnificent hotel when built is aged, carpet aged, furniture aged. I hope the upgrade includes a total hotel refresh and just not the pool area. I would recommend they put in the description of the rooms it is a murphy bed. To me personally, this was not acceptable and I worried about my own safety while manually moving a large wooden wall panel down that was heavy. I wouldn't book this room if I had known. I don't know how many rooms at this hotel had murphy beds, but please mention this in your room descriptions. I would rather see a regular bed frame in my own opinion and my own wellbeing because I am disabled. Secondly, when swimming my room key got lost. I noticed it when I was deep into the hotel at my room. There are no service phones anywhere on my floor (3rd) to call for help. Remember, no cellular service. I had to re-walk to the other side of the property to the reception desk to ask for replacement key. They wouldn't give me a replacement unless I had a physical ID.Everything was in my room. I walked back to the other side of the property back to my room.Security met me at my room to open my door so I can go in and get my DL. Is there an alternative way to get replacement keys like face recognition on your phone, implement remote key from your app (hilton does) or a better method? Not recommended for people with disabilities if there is a murphy bed. Beautiful proper
- DirectorofCinemaRet
This resort is ”just OK” with some good, some bad and some indifferent qualities. We own at the Maui Marriot vacation club and overall the Maui location is definitely much higher quality and in a much better location. The good - rooms are updated, well furnished and comfortable. However, the overall feel of the resort is odd, you get lost a lot, there is no flow to it. The property is shared with another resort, which has a grand check -n lobby. The Marriott has a small dark room off the main courtyard where you check in, which is very odd. The area around the resort has not much to offer, nothing to walk to or enjoy. Pretty much you drive off in a car or that is it. I like a place you can walk to nice amenities, restaurants, shops, etc. Not here. The bay is nice, but its not the wonderful open Pacific of Hawaii. You have to struggle to get a room on a floor with a decent view. The entry hallway to our tower was a utility walkway, not something inviting as a nice resort should be. Oh yeah the parking. I was assured there was plenty of nearby self parking. Well true unless you come back from dinner after say 9 PM, no parking so you need to pay the $30 a day for valet. And they fail to tell you there is an overflow lot you can use. Dining options are scarce and average. Pool area is OK, not terrible, not great. Want coffee and something in the morning to grab? There is one small place, and it closes at 10, with the next place not opening until 11. So if you want anything from 10 to 11, forget it. You need to time when you want your coffee. Overall, just very average to below average for a Hawaiian resort. We will definitely NOT be back. Marriott needs to up its game in this location for sure.
