Beautiful hotel with disappointing poor level of service. We have visited several O&O resorts before (Maldives, etc), so we were expecting something different. The rooms are big and very well planned, you have a view either to the seaside or to lagoon side. The cleaning service is not so good: some towels very missing nearly everyday, the sheets were not changed for 4 days-until we called reception asking to change it. Beach is long and nice, but the entrance to the sea is full of stones & corals that really hurt your feet. I don’t understand why they were not cleaned away at least in some areas. Beach bar service is very-very slow: you can wait for menu or your order for ages, many times we were going to the bar to order as no one will come to see us. Also it’s not nice to have a lot of local traders at the hotel beach, that pay local management to have access to the beach & be able to sell jewellery, shells & fake Dior & LV goods. The DJ at the beach & sunset & disco was super cool - enjoyed his music a lot! Sunset at the beach is spectacular!-do not miss it. Breakfast is very good: fantastic choice of food & very tasty. La Point restaurant at the beach is also good for lunch: fast service, good food. Tapasaki is an Asian a La carte - highly recommended for dinner. La Terrasse has great choice of food for buffet dinner. The other restaurants have serious service problems: very long waiting time just to get a menu and/or place an order. We were waiting for sommelier in Prime restaurant for 30 minutes-just to order the wine. Lunch at Badamier is also a disaster-you will spend at least 2 hours to get served & eat. Concierge service is terrible: you can get a reply to your whatsup after 4-5h, we also gave up queuing for the 1 concierge on duty after 30 mins of waiting in the line. It’s totally unacceptable for O&O. Overall the hotel did not meet our expectations of O&O resort, it’s very disappointing.
- Guest User
An amazing fortnight at one of the most wonderful hotels in the world. The setting, the facilities and, most importantly, the staff were incredible. We wanted for nothing, were given everything and made to feel so special. Huge thanks to Nasser, Ishwar, Keshnee, Kuchar, Eric, Jonathan and the beach team, Safraze, Mata, Mira, Sanjay, Tarun, Akash and everyone at La Terrasse, the team at La Pointe, Tapasake, L’Artisan, Le Badamier and everyone else involved. A truly outstanding team of some of the nicest people we’ve ever met.
- Guest User