Destiny Student - Cowgate (Campus Accommodation) Map, Address, Transportation & Nearest Stations and Airport

Beware if you have any request or emergency with the apartment out with office hours because you’re very much left to your own devices at least that was our experience. We stayed for one night at apartment 23/3 on Queen Street, Edinburgh on 23rd May. We were a party of 4 adults, one couple & two singles plus baby. The apartment had two double beds and a sofa bed so the couple plus their baby were to have one of the double bedrooms one of the singles the other double bed and the other single guest was to sleep on the sofa bed. However, once we saw to our surprise that no sheets or towels had been provided for the sofa bed, we called the emergency number just after 5pm. After a long wait someone answered, the situation was explained and the lady said she‘d check with her manager about providing sheets and revert. She did so about an hour later to say nothing could be done until the following morning when the office re-opened at 9am but we had to check out an hour later. This meant one of the party had to sleep on the sofa bed, in their day clothes, with a borrowed pillow and blanket from one of the bedrooms. The apartment cost £183 for the night and we feel, at that price, sheets should automatically have been provided for the sofa bed but, apparently, there is an extra charge of £15!. We‘d have been prepared to pay that charge but were not given the opportunity to do so. We called Destiny Scotland a couple of times after our stay - a manager was to call back but never did. This is a service industry company which should cater to guests needs and requests out with normal hours but they didn‘t. There was more than enough time to rectify the situation during all of Sunday late afternoon and evening but they didn‘t seem to care and were happy enough to ignore their guests request for action to be taken to remedy the situation. Our stay was very much marred by this experience and by the follow up communication with the office. Whilst the apartment itself was spacious and comfortable enough the abysmal customer service means we cannot recommend this company or it‘s accommodation.

The appearance of the hotel is very beautiful, the interior decoration is warm and elegant, the facilities are complete, clean and sanitary, and the service is enthusiastic. It is a great experience and I will stay here again if I have the opportunity.

One of the places in all of England and Scotland where we were treated with utmost respect and hospitality. Bar none. Consistent. Welcome hosts were always sincerely friendly, never tired of answering questions and offering suggestions. The rooms are structurally solid, you could hear not a peep outside. The beds are firm yet comfortable, my best sleep in my whole vacation. Chocolate truffles and Tunnocks to welcome you. The bathroom tiles have the loveliest shade of emerald. Check out the dockyards too. Tour the engine rooms, tour the whole ship and imagine yourself as captain. The ship is beautifully restored. A pity she can’t move out of this berth, but she was a home for us for a few days. Breakfast is included, but not much to be desired, we preferred eating in town, which is just a quick walk outside. Chef and waitstaff are still the best nonetheless.

I can not express how disappointed I was with this hotel. I did extensive research as I wanted somewhere nice for my birthday and picked this hotel as it had great reviews and being just under £370 per night for a Delux room with city views my expectations were high. Well what a shock I got. The Bedroom was average at best and certain not deluxe. The beds were appalling, we did not manage to get sleep as the beds were made from hardwood and screwed together. I have attached pictures of the beds.... worst I have every stayed in. I felt like I was in a hostel. I felt like I was sleeping on planks. The city views was a joke as all I had was the railway station and rubbish. The room was very noisy. The TV was so slow it was quicker to watch TV on my mobile. I paid for breakfast and they said I had not had that included in the room rate of £370 per night. Also it stated complementary whisky as part of their “in room features” which was false advertising as they only provided it on day one despite it not stating that. I did question if they were going to take the other in room items out of the room ie TV, HairDryer, etc. There were stains on the chairs and carpets. The cleaning of the room was average at best. There was mould in the bathroom. They did not provide clean glasses and we had to clean them and we had to ask for Tea Bags and milk every day. The service at breakfast was awful as it depended who you were. We asked why some people were service tea/ coffee and others had to get our own. Breakfast was not fantastic. The staff were not that friendly or helpful. Was I wrong to expect a good standard of hotel / room in Edinburgh for £370.00 a night? I have stayed all of the world and never experience just a poor service / standard. Not the birthday experience I had expected. The only thing good about this place was it was central so location was good.

Virgin Edinburgh is a gorgeous hotel with spacious rooms. It’s located super close to the Royal Mile, the castle, and lots of other in-city sights. The staff was very helpful and friendly. We highly recommend the hotel! The only issue we had was that there is no parking at the hotel and it is recommended to park 15 minutes away. I wish there was the option of valet parking for those of us unfamiliar with driving in the city.