Days Inn by Wyndham Norman Map, Address, Transportation & Nearest Stations and Airport

Where do I start? First of all when we arrived to check in they said they did not have the room that I requested earlier in the day by calling them. Finally, after some heated discussion all at once they had a room on the top floor, king size bed and away from the elevator. When we arrived in the room it was dirty and the bed was made but looked as though the previous guest slept in it. The bathroom wasn't clean and there was food on the floor. Also, the built in shampoo bottle was completely empty. We called the front desk and she brought up clean sheets for us to make the bed and we showed her everything that was wrong. She agreed and left. We have pictures of everything that was nasty. The next day the lead housekeeper Melissa K. came up to apologize and said she would take care of everything. She seems like the only one in the hotel that cares about anything .Credit to her. She took the girl that cleaned it last into the room and spent two hours cleaning the room she said it should have never been like that. After her cleaning it the room was great. We spoke to the manager of the hotel and did comp us one days stay and supposedly gave us 1000 points, to which I have not seen them yet. Also, the elevator has a really loud squealing sound when it stops. We did bring it to front desk attention to which they didn’t seem to care. The fire alarm button on one of the elevators was broker off, how is that OK? The pool was out of order for all three days we stayed and I'm sure it has not been available for a lot longer. The breakfast selection was poor all three days that we stayed. There were no signature cinnamon rolls. I ask the breakfast attendant and she said they cannot get them. Plus, they only had the prepackaged muffins one day out of the three. The eggs were not hot and dried out. The coffee was weak all three days and terrible tasting. When we left the Norman IHG we went to Roswell NM and stay one night. They had the room that I called ahead for and it was cleaned and they had better coffee and actually had cinnamon rolls and muffins, imagine that.

The hotels general manager, Patel, made everything from checking in to checking out miserable. I work for Marriott. I know that the Marriott standard is to treat every guest like family. The goal is to make people want to come back. Her customer service skills are subpar, and if she doesn’t know how to treat another Marriott employee and their family, who showed nothing but kindness, I hate to think how she treats her employees that shes’s actually in charge of. Based on what I hear, it’s not well. The front desk employee, Liz, runs the place like a well oiled machine and should replace Patel immediately. She treats everyone who walks in the door like her best friend. She is the only reason I didn’t take my money elsewhere. And there are PLENTY of hotels within 5 miles of that place. As for the hotel itself, there’s not much to complain about. The hotel is clean and quiet. Breakfast is adequate. The rooms seem to be kept up. It’s probably the only reason, that and Liz, that people stay there. When you manage a hotel, you need to always keep in mind your guests are there for a variety of reasons. I had a sudden death in the family and had to fly home for a funeral. The last thing I needed to worry about was management treating my family members checking in with disrespect. And the last thing any of us needed at such a sensitive time was front desk staff taking out their lack of customer service skills on us. You never know what people are going through. Being nice to paying guests, and greeting them with a smile isn’t hard to do. The general manger could really use some training on how to run a hotel and to gain some people skills. She’s obviously miserable and you can clearly see on the faces of the employees that her lack of enthusiasm for the people who stay there is wearing thin the tolerance the staff has for the guests and their needs. It’s only a matter of time before people take their money elsewhere.

There is hot water in the lobby on the first floor of the hotel. The bath is also very convenient and quiet. The bed is too soft.

I would not call this first class but it is very comfortable and the staff is very nice and helpful. Their pet policy is amazing and the breakfasts and bar are beyond adequate for a good stay while in Norman. the only other place we would consider is the Noun which is pricier but closer to campus

Plenty of room for the five of us. Lobby was clean and well-lit. Check-in was smooth and desk clerk was very friendly and engaging. Room was clean and cooled down quickly. We had plenty of towels and space to spread out. Breakfast was hot and plentiful, and the bacon was nice and crispy!! Pool was clean and not overly-chlorinated. For women/families who are traveling, the hotel and the immediate area around the hotel seemed well-lit and safe, but if you venture out very far, it does get a little rough. Lots of restaurants and fast food options within walking distance, but driving may be the safer option.