Kompas Map, Address, Transportation & Nearest Stations and Airport

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience in the country. Concierge lady gave us comprehensive advice on where to visit. The view from both our room and the Sky Lounge was unparalleled. Snow-capped mountains framed the landscape, offering a mesmerizing backdrop that undoubtedly ranks among the best in Almaty. Will definitely come back here if we’re back in the city.

The room was not cleaned; no drinking water was provided (drinking water for the next day). I have stayed in this hotel many times, and this time it feels much worse than before.

Excellent hotel, there are too many advantages, so I’ll name one of the obvious disadvantages, they don’t help with luggage when checking in, it looks very strange for 5 stars

Wonderful hotel. Breakfast is very enjoyable. Will come back again.

Probably the worst Swiss I was staying in so far. Cons: Poor breakfast, level of service and amenities is barely a 4 star. Super slow stuff, you have to ask many times for same things with no response , stuff wasn’t very friendly, we didn’t felt welcomed. No spoons in a room , we asked for bathrobe for a child and didn’t get one in 2 days. Very small kids club for such a big hotel. Pros: Beautifully designed new hotel, clean, great location and nice view. Barbeque restaurant by the lake was beautiful too, nice pools and spas. Great surroundings with forest and nature

Foreigners staying in Kazakhstan for more than five days need to register with the local immigration office, but the hotel does not help with the registration. It can only find visa personnel to handle it, which is a bit inconvenient.

The room is surprisingly big, and the 1.8m big bed looks small in the room. It's too far to watch TV when lying on the bed 😂 It also has a small balcony. The interior decoration of the hotel is also very grand. The only thing is that it is a little old and the location is a little far, but everything else is good

The hardware and software decorations are good. The only thing that would be perfect is a painting on the sofa background! It is in the same building as ibsi. Turn right after the elevator. It has good business. I checked in at 4 pm. The front desk and floor service may not communicate well. I stayed for one night and experienced the floor service staff knocking on the door twice. It seems that they don't know that someone has checked in and delayed check-out. Maybe it's an individual case. The water is in the corridor and you need to go out to get water to drink.

Very small room actually.Looks definitely less then 25 m2 And the real size of the QUEEN BED IS LESS THEN 1.8m and it was 1.5.The bad was uncomfortable and the linen was not soft. Every day we need to ask 1 more overall for bathroom cuz everyday we has only one in my room.And the same story with teeth brush.The room was booked for 2 by the way. Staff is actually good and pleasant! The main disadvantage is SMALL BED and small room-very tine for two people (we are about 170 cm tall). The breakfast is nice. Actually this hotel is overpriced for that kind of room provided

Wonderful nature and a beautiful hotel. A delicious breakfast and very good staff.