Kimpton Marlowe Hotel Map, Address, Transportation & Nearest Stations and Airport

The service attitude at the front desk was extremely poor. We had confirmed a day in advance that we could check in a little earlier, but when we arrived, we were made to wait in the lobby for more than an hour. After checking out, I called and complained, and the result was nothing. I always chose the Peninsula when I came to Chicago, and there is a high probability that I will not choose this hotel again in the future.

I am a guest of your's. I am very happy here. I sing highly of your service. First of all, the hotel is so beautiful. It looks like a garden. I enjoy it. Then, foods are delicious and some of them are amazing. Most important reason is that the bed is so big and soft that I don't want to get up every morning. It's wonderful here. I can't believe it that I must leave. I want to live here again if I come to this city again.Thank you.Sincerely yours a guest.

Stayed as a family of 4 with young children over the summer. We have Marriott status and used points for our 4 night stay. Service and hospitality was not 5 star. Never saw or heard from our butler. We even got an OOO email from them. Called butler service for a steamer and it didn’t arrive all day, had to call them again for it to be delivered the next morning. The room service staff was very friendly. The valets were amazing. Gabriel specifically was so so kind and acknowledged our children every time. The concierge never looked up from his desk and never greeted us when we walked past. St Regis boasts its family experiences and special things they do for kids. None of that happened for us. Overall a very nice room & hotel. The beds and bedding were very comfortable. Room service food was nothing spectacular. The hospitality was not 5 star.

The location can't be faulted, not on Michigan Avenue, but right next to the Avenue. Surrounded by shopping malls and luxury stores. Shopping and eating are very convenient. The girl has reserved dinner on the 65th floor of the John Hancock Building 6 minutes on foot. The environment and sanitation are the standards that old hotels should have. The rooms are very large Both shower and bathtub Washstand Double Desk Especially to praise the housekeeping We stayed for two days, so the toiletries and cosmetics were randomly placed on the sink, and the service staff helped to arrange them neatly one by one, and put white napkins under them Even the charging cord is rolled up neatly

I stayed with my mother-in-law for mother's day this May. I heard so many good things about this hotel brand but never had a chance to try. Everything was gorgeous and luxurious except for the swimming pool. I loved the decorations of the hotel lobby. Looked so much high class just like I expected from The Ritz-Carlton. This was my first stay at The Ritz-Carlton hotel and I really enjoyed it. I got 20% off from the restaurant due to my platinum status. Food was delicious and price was reasonable but I wouldn't say it blew my mind. Gym was very spacious with lots of equipment. Some areas even have lake view. Pool was okay size with lanes but didn't feel luxurious pool at all. I couldn't get room upgrade to lake view but they gave me room #1902 and it had both city and lake view. The receptionist said that they do not count under 20th floor as lake view but my room had a fantastic lake view. You will need to ask them to give you 19th floor room facing lake so you could enjoy both city and lake view. I highly recommend this room if you want luxurious staycation. This was my first stay at The Ritz-Carlton but certainly will not be the last one!

Can only say that the location of the hotel is very good, on the gorgeous mile head, next to the Water tower place, downstairs is the Canon goose and other monopoly, walk to the famous, beautiful Lake Michigan, 4, 5 minutes, go to the 360 Chicago Building Just 2 minutes, and the favorite Chicago Art Museum! Chicago travel is a great choice, breakfast is a standard American breakfast! They are all single-pointed. Looking for a good season to go to Chicago, will choose this hotel, it is best to choose a lake view room!

The facilities are first-rate, the public security is good, and the circuit load of the newly built hotel is good. The day before, a hotel next door with the same price had unstable voltage when a hair dryer was plugged in. The price is several hundred yuan more expensive than the same five-star hotel. The room area is much larger, and it is equipped with a microwave oven, induction cooker, and oven. If I come to Chicago again, I will vote for Trump.

It's very clean and the service is good. It's right in the city center. It's convenient. It's suitable for friends who like to go to scenic spots. But if you drive there, the parking fee is a bit expensive! !

The small fridge in the room automatically shuts off after 2 hrs and doesn't stay at a safe temperature to store breast milk. The front desk advised to just use an ice bucket. This is problematic because (1) you will have to continually refill the ice bucket and (2) there is limited capacity. After an escalation to the manager, they offered to hold my milk behind the front desk in their fridge. I am not comfortable with that ”solution” nor do I want to go back and forth to the front desk for my baby's bottles and milk storage. He advised they previously provided medical fridges but they currently do not do so. I am so beyond disappointed. I expected so much more from this brand and now have to figure out something to do with my milk for my exclusively breast fed baby. Ugh, don't they have mother's stay at this property!? Marriott, do better!