The hotel is excellent, the food and the service first class, the facilities are very large. Only the somewhat old room but everything else made up for it and they made you not notice it.
With a stay at Pueblo Bonito Mazatlan - All Inclusive in Mazatlán (Zona Dorada), you'll be a 4-minute drive from The Mazatlan Malecón and 9 minutes from Cerritos Beach. This all-inclusive property is 3.9 mi (6.3 km) from Mazatlán Aquarium and 5.9 mi (9.5 km) from Plaza Machado.Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a sauna. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Italian cuisine at Angelos Gourmet Restaura, one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). When you are in need of a refreshing drink, visit the poolside bar or one of 2 bars/lounges, or 2 swim-up bars.Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Mazatlán? This property has 2788 square feet (259 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.Make yourself at home in one of the 247 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and irons/ironing boards, and housekeeping is provided daily.
I really enjoyed my stay at this hotel, the facilities were super clean and all the furniture was new.
Food and the buffet service was great too.
I’m definitely staying again here
The service is normal in general, with exceptions, such as excellent valet parking (they charge you extra for this service, $100 a day), but the one who prepares the omelettes is bad. The food is good, at least what I chose, the zarandeado was exquisite. The pool is generic, not the best. I think the internet is good.
The worst are the rooms, mattresses in terrible condition, and rusty hotel accessories.
They have sales agents to sell you hotel nights, ignore them, this is in very bad taste, they trick you into giving you 3 nights as a gift, which is a farce, they are just trying to sell you.
Malecon de Mazatlan Mazatlan|4.19km from city center
The hotel is located in the heart of the old town, a 30-minute drive from the airport. 5-10 minutes walk to the beach, beautiful scenery. The restaurant buffet on the first floor of the hotel is very good, Mexican style, 180 pesos / person, RMB 66 / person, service is very good! There are various restaurants around the hotel, and the building is very beautiful, completely Spanish style. Artist performances in the small square near Sunday, the standard is extremely high!
The location of their private beach is the best in my opinion it’s so clean. The service of the hotel is too strict. I ran into problems because of the bracelet thing. One of my family members got her deers erased by being in the beach and she was stopped and asked to go to the reception to check if she was a guest at the hotel but we told the security to look at our bracelets and they were from the hotel and my grandmas was also fading yet he didn’t believe us so we had to go to the reception. It was time wasted that we had to deal with just for them to be yes they are guests. And then it happened again because the first time they didn’t change our bracelets when they should’ve have done that in the first place.
Nice and big room. Staff super friendly. Despite I would not recommend the tours sold at site (in particular Isla de la Piedra one). Swimming pool water was surprisingly cold the night we tried it.
The hotel is simple and has a family atmosphere. It is located in a central area where one can easily move to different tourist and entertainment points. I am pleased to mention that the people who work in the hotel are warm, friendly and one feels in a hospitable environment; I think that is the best feature of the place. The only thing that I see as negative is the mention in the hotel regulations where they prohibit introducing food and drinks in the recreation areas; which is disappointing. Apart from that, it is a good option to spend time with the family and get to know this wonderful city.
Muy buena atención y servicios, limpieza excelente, lo único que no me convenció fue el desayuno buffet,no es tan buen, te lo puedes ahorrar y hay más opciones fuera del hotel.
Malecon de Mazatlan Mazatlan|2.59km from city center
At our check-in took 45minutes, A/C in room was extremely noisy, broken sink, no acces to WiFi, (WiFi is offered by hotel),
We was 3 persons, towels enough for 2p every day, we need to request extra shampoo and towels every day, only 1 key card for the room(no second key available), slow elevator. Bathroom no handicap accessible, minimum control on noise in the hallway. These was not a good experience, pay for 4 people, we only arrived 3p. Hotel refuse to provide credit back
The location of the Hotel 10/10. I know that these are their policies but it seemed a little unfair to us that you couldn't consume anything (beer, water, snacks or any food) if it wasn't from the bar, in the area of the pool and lounge chairs. From then on everything is in order.