4.3/5Excellent103 Reviews
Downtown Oklahoma City Oklahoma City|0.14km from city center
Please keep in mind I have NEVER had to complain about any hotel stay ever this far in life. While in town for a concert, my brother and I stayed here for two nights. The afternoon following the first night, my brother noticed red raised itchy bumps all over the back of his legs. We assumed they could only be from the hotel, as we only left one time since checking in to get food. After looking up pictures of bed bug/ flea bites we confirmed that there was no other option of what they could have been. When checking out, we showed the receptionist the pictures of his legs as well as our disgusting molded/ brown duvet inserts. They reacted very quickly and asked for no additional information as they quickly said they would comp one of the nights. Which made us assume this might be a frequent problem due to their reaction. They later told us to send in the pictures and they would get back to us on comping the second night. We were then rushed to end the conversation and leave the hotel. When I called in today to check on the status of our refund, I was told that they sent someone out to test the room for bed bugs and it came back negative. We received no call with an update and were told that we would no longer be getting the second night comped after it was promised. This situation was handled extremely terrible by staff and my brother is still having major issues with his bites days later. We also had the maid service knock on our door three times, once at 8am, 9am, and 10am before checking out at 11am (1 HOUR BEFORE REQUIRED CHECK OUT TIME) Will never be returning to this Sheraton or staying at another one ever again. I would post pictures but the platform is not allowing me to attach them. PLEASE BEWARE!!!
