Loved the design and the luxury in mind. Excellent ambience. But i guess the honeymoon with the new construction is ending. Luxury involves eye to detail if the luxury is to be sustained - that's when the honeymoon comes to an end. Staff needs training especially for a hotel of this ambience and expected luxury. Maintenance and house keeping needs to be looked into for sustenance. A few observations - hope it would be taken in a positive and proactive manner - why? love the potential in hotels of these kind. 1. *room: (a) tea tray had no stir spoon, fork was later given. (b) the room phone has different buttons for each department but none work. The customer is to presume that dialing 9 calls the reception. (c) the place of the kettle is beginning to have spills not cleaned for quite some time. (d) the restroom looks good but the not so often seen places are not cleaned ie: the corner behind the door with a drain point next to the comode. The health faucet is hard water corroded and it's pipe (hatd water corroded) is on the floor with water. (e) it would be better if a squiggy were used for cleaning the mirror. The mirror design was amazing - loved the ambient light around the mirror with an inbuilt switch on the mirror. (f) there is a bucket but no mug. (g) toilet paper wasn't in the toilet paper holder. It was outside with the edge crudely cut. (e) one of the attenders comes in to refill coffee and sugar. That was sweet of him. He chooses to rinse the used cup at the basin (that was a good gesture i felt) and after which throws the extra water on the restroom floor's dry area near the door and then leaves behind wet shoe marks on the outside passage floor. 2. *restaurant: (a) the food was excellent at the multi cuisine. (b) the servers need to be trained further though. No glass with a bottle of water. No main course plate for the chicken tandoori instead a quarter plate was expected to be used. (c) air condition wasn't put on till 8 pm. Was it bcoz i was the only customer at the restaurant. Once another customer comes in the aircon was switched on. That was not pleasant at all. I pay for the feel of luxury, the ambience - and the aircon being switched on is the basic. If it's under maintenance, then don't open the restaurant and serve food in a humid hot environment. (d) the wash area of the restaurant is pathetic. For such ambience, the wash area is from hell. Overall the stay was good.
- Guest User
The hotel offers a pleasant ambiance in a great location. While the food is delicious, the portion sizes are on the smaller side. Overall, it was a positive experience during my stay.
- Guest User
