Roomzzz Manchester City Map, Address, Transportation & Nearest Stations and Airport

The experience is very good, rarely live in such a good hotel, the location is very good at the river, in the evening, you can walk by the river, very quiet, the price is slightly higher. All employees have great values.

Avoid at all costs! Absolutely terrible b&b and customer service was non existent. Its a long read but PLEASE do, I don't want this to happen to anyone else. My partner and I were doing some travelling around the UK so have stayed all over the country and abroad & this is by far the worst place i have ever encountered. I am shocked to see any good reviews to be completely honest. We arrived to a filthy room.. FILTHY. We physically did not want to touch anything, sit on anything due to how dirty it was. The carpet was covered, thick full of hair, everything in the room was rotten, stains and marks all over the cupboards and doors, dust everywhere, just every little thing in the room was disgusting, i have never seen anything like it. (I will leave photos and videos below, of multiple rooms). We decided to head into town to see York and giving them a chance to rectify the situation, asked the cleaner very nicely if she would mind giving it a once over whilst we were out, wishful thinking, but hopeful that we would return to a cleaner room and be resolved. Disappointingly, we returned to our room exactly as it was left, untouched, still filthy. I was almost in tears to my partner feeling very uncomfortable and sick to be in the room knowing i could not spend the night there, in an area we did not know, to which he went downstairs to complain. The man in reception did come to check and agreed to move us to an alternative room. Another SIX rooms later we were shown to, all in the same condition, filthy. We had another member of staff, this is now 2 staff agreeing with us on how unsuitable the conditions of the rooms were. I don't know how they pass any health and safety/cleanliness inspections. At this point it was getting late, both my partner and I were frustrated and upset and now having to find an alternative hotel at such short notice. We explained to staff that we were not happy and wanted a refund as we would not be staying the night, let alone the other 2nights we had booked for. (3 in total). He explained that he will have to pass this onto his manager to be accepted and that in the meantime we could contact Booking.com to get the refund process rolling for us. Luckily we found a PremierInn on the outskirts of town a short drive away which was a god send to us, at least we knew we were getting a clean, restful nights sleep! As soon as i arrived to the PremierInn I contacted Booking.com instantly to start the refund process which seemed positive... or so i thought. This is where Management comes in, or should i say NO Management. Basically, Booking.com need to send a cancellation/refund request to the hotel for them to approve in order for the refund to be given. This they claim should only take 5 days, I waited 6-8weeks! I called the hotel every other day for about 3 weeks straight, each time getting a different member of staff who claim they were dealing with our incident and speaking to the managers, which I knew wasn't happening so a

The location of the hotel is perfect, because it gets you to the train station in less than 5 minute walk, and it’s 5 mn walk from the York Minster and the city center, without the business of the central streets. The rooms are very spacious, and (surprisingly) modern! The spa could use some renovation, but I think this is the best option in York :)

The hotel is very cozy, the room and bed are very comfortable, and the breakfast is rich. Especially recommended here in York, very close to many attractions. There are many restaurants and cafes around.