4.5/5Excellent438 Reviews
Kata Beach Phuket|18.5km from city center
This hotel has a lot of potential; however, it’s definitely not up to the standard of a 4-5 star establishment. The staff was incredibly rude, especially the restaurant staff at the Red Chopstick. We were not allowed to take food away from the restaurant, and the breakfast staff was very unprofessional. My wife was sitting sideways with one of her legs up, and a waitress touched her leg to ask her to put it down as if she were a child. This incident happened twice, which was both humiliating and extremely disrespectful. It’s disappointing because we see potential in this hotel—the rooms are simply beautiful. However, the staff lacks manners and absolutely does not know how to cater to their customers, which is not up to a 4-5 star standard. Additionally, the room access is inconvenient; they should have a shuttle service to the rooms. I personally will not be visiting this hotel again. I do hope they take our criticism seriously and make the necessary improvements.
