My husband and I spent 9/13 nights of our honeymoon as Casa Velas. We chose this hotel because of its great reviews, and it was one of only a few adults only ‘highly rated’ hotels. We had a wonderful time, which, in most didn’t disappoint. Pros The location of this hotel is near the marina, you can walk there within 5 to 10 minutes. The area is very safe, it feels very secure and everyone in and around the hotel was very very very friendly. The staff are by far this hotels biggest and best asset. So friendly, accommodating (within what they can do). Ramon and Ulrise worked non stop all day. The rooms are beautiful and are set within ground surrounded by lush trees, flowers and many iguana’s The cocktails were amazing and are exceptional value under the all inclusive, they would make almost anything, even if this wasn’t on the main menu The pool, reception, entrance, gardens and restaurants are immaculate and are constantly being cleaned and tidied. Also some friendly coy carp and turtles (which you can feed) Room for improvement The menu options are limiting, especially if you are staying longer than 4 days. Whilst the food was delicious, we have had some even more amazing food outside of the resort, a more diverse menu would be great for those staying a little longer. Before you travel be sure to check whether there are any events or weddings on during your stay, this was the largest downside by far. When guests arrived for the wedding/event that lasted about five days, our experience was negatively impacted by having to have buffet options for food… the calm, peaceful ambience was also affected. It very much felt like as soon as the wedding parties arrived, other guests were left to experience someone else’s holiday/vacation. Tipping Maybe it is because we are Europeans, and expected tipping isn’t something that we are used to… but considering this is a high end hotel that included tips, it felt strange to then we having to sign for drinks and food and tipping. Not saying that the staff do not deserve to be rewarded for their hard work, this isn’t in question at all, but it did feel a bit off. Whilst we would 100% recommend this hotel to any friends or family staying. We would make the recommendation of a shorter stay as the menu got very repetitive and there’s so many amazing things to see in at around Puerto Vallarta. Value for money 8/10
- Guest User
We just returned home from a very special 12 days at this so special oasis. It was our 2nd stay ( November 2022 ) at Velas, and as wonderful as our 1st time, our visit this time was beyond words. We came ‘home’ to celebrate my birthday, and as soon as we arrived, the warmth and friendliness of the staff was as if we were returning home to be with family.. The entire property remains in beautiful condition and the constant attention to the maintenance is evident.. Our room was beautiful and we had a great view as well as a hot tub on the balcony.. Every meal here or at the Tau Beach Club was excellent and the gracious service with always a smile surpassed our last stay.. The pool is so beautiful and the flowers and serenity is the best.. The staff is exceptional and so warm and welcomed us back as true friends.. My birthday was celebrated by the hotel in several ways and will not be forgotten.. My wife and I have been fortunate in being able to travel extensively, and nowhere that we have visited, can compare to our time at Casa Velas ! We are already planning our next stay for this coming fall. A 5 star + experience thanks to Miguel Dorado General Manager as well as Ana and Sofia in the reception area , Jesus and Alfredo in the restaurant, Ulises and Ramon poolside and our housekeeper Francisca. I know that I have left names out, but everyone is part of the ‘ family ‘ that cares for you during your stay. We already long to be with the friends and family at the Casa, but will have to wait until late October or November.. We will miss everyone !!
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