The problems: the website does not represent the reality at all, our dresser drawers wouldn't stay closed, balcony door was very difficult to lock and was unlocked upon arrival, the handle of the exterior door came off and we had to postpone our vacation activities so it could be replaced, the free breakfast was inedible, the room phone had no signal, the wifi didn't work, the manager was extremely rude and refused to work with us. The details: I booked this hotel for 3 nights but only stayed one. My friends and I were disappointed when we walked in the door but decided to make the best of it. Everything looked and smelled very old- not at all like the pictures on their website. The first thing we noticed was that the dresser drawers were open. We closed them and they fell open again. We put clothes in them thinking the weight would help. They rolled open again so we had to just leave them that way. The balcony sliding glass door was unlocked when we got there. I tried to lock it and couldn't get it. It took two of us to force the door shut enough to get it to finally lock. I had minimal service on my phone so i tried the wifi. It didn't work. I was going to call the front desk for help but the room phone didn't even work. I was able to call on my phone and the front desk person said that alot of people have a difficult time getting the wifi to work but he didn't know why. We left the room to explore the island then returned to go to sleep. We had a busy day planned the next morning. We had already found out that the exterior door was hard to shut and needed some extra force. But as we were closing the door on our exit to spend our first full day in padre, the door handle came off. I had to borrow a phone to call the front. They said they'd send maintenance. I asked for a room change. That request was completely ignored. Now our plans were delayed. My friends check out the gym while I wait in the room. The 3 men (who didn't speak any English) had to replace the whole assembly (front and back handles). My friends went to get our continental breakfast. They wouldn't allow them to bring in their water bottles from their workout. They don't allow food to be taken out of the restaurant. The pancakes were rubbery and the yogurt was warm and runny. The gym equipment was so dirty that you could see the discoloration. The restroom in the gym was locked with no one in it. So we decided to change hotels. We go to checkout and pay. The guy says I have to pay for all 3 nights. I ask to speak to manager. He has to call her. I get on the phone and tell her all of the reasons why we are leaving. Her response was that she personally inspected the room before we arrived and everything was fine. They always leave the balcony doors unlocked for their guests. They fixed the exterior door handle. And a lot of hotels don't allow you to take food out of the restaurant. I told her I would dispute t the charges and she rudely said to
- s p
When my husband booked this hotel it looked very nice, based on their photos. I will list the pros and cons as follows. Cons:1. Elevator is very slow and hot inside. I looked at the inspection sticker and the current inspection is not listed. Last inspected was June of 2022. 2. Shower heads outside by pool do not work. Apparently it has been over 3 weeks or more, according to an employee. 3. Parking is very far. A sign should be posted to guide new visitors to the entrance site. 4. Be careful when asking for pool towels. If they are not returned, you will be charged a $30.00 fee. The towels are poor quality and cost probably no more than $5.00. 5.No outside drinks allowed, but if you buy from their bar you may consume by the pool.(nonsense) 6. Apparently, a new ice machine was just purchased, but good luck in acquiring ice. The ice machine does not make sufficient ice in a timely manner. Consider yourself lucky if you do get ice. 7. Pool closes at 10pm. Oddly instead of locking gates, they shut off lights surrounding the hotel.So it can get pretty dark. 8. Rental of umbrella and chairs is $40.00. If wanted to rent just umbrella it is not permitted, according to lady at front desk. 9.Outside restrooms by pool were not kept consistently clean. 10. Be aware they do have workers monitoring the pool area to make sure you are not breaking any rules, which are listed by the pool. 11. Room was tiny, I believe they have different accommodations. Furniture outdated. No microwave in my room. Small fridge, but was filled with their list of drinks if you wanted to purchase 12. Very noisy in hallways, you could hear anything. Not very well insulated. Pros 1. Their pool Overall, we will not be staying at this property again. As a visitor I feel that the hotel needs so much improvement and up to date items. I usually never write negative reviews, but the owner needs to make improvements and not pocket all the money.