Map Hotel Map, Address, Transportation & Nearest Stations and Airport

The room facilities and scenery can be said to be top-notch in Hawaii, but the hotel service is incredibly bad. The front desk staff was arrogant and rude (I don't know if it was racial discrimination). They did not inform me of the credit card authorization when I checked in, and charged 2 authorizations of 400 and 700 US dollars. The money has not been recovered yet. When I checked out, I needed a shuttle bus to go to the villa to pick up my luggage. I called for 25 minutes but no one answered. Later, I called the room service staff to call the shuttle bus. There are 2 restaurants in the hotel. The service staff in the light meal restaurant is relatively friendly, while the service staff in the formal restaurant is very rude. You have to pour water/wine by yourself. After the appetizers, the champagne was not served. I suggest that babies who can't stand being bullied should not go there, because they will really be bullied by the staff inside. Also, the snacks in the room minibar are expired.

A review of the Westin Hapuna Beach Resort: My family and I recently completed a vacation stay at the Westin Hapuna Beach Resort. Overall, the resort is wonderful with a few rough edges. The resort is located on the west side of the Big Island, about 30 miles north of the airport -- with ”island traffic” plan on 30-45 minutes if you need to travel down into Kona. This resort takes full advantage of its beach location, which is consistently rated one of world's best. Hapuna Beach is an amazing long crescent-shaped beach great for swimming and snorkeling (near the coral at the edges of the beach. We saw turtles, octopus, and a wide variety of fish). The beach is perfect for families with children, though the water can get a little rough if the trade winds are blowing. Check-in was smooth and efficient. My elite membership was recognized as well as my birthday during our visit. We were offered points of elite breakfast credit, which included continental breakfast for two in Ikena Landing. Upon arriving to our room, we were greeted with a lovely bottle of wine and assorted goodies for our celebration. Our room was clean and well-appointed. We were staying on a points redemption, so no SNA option. We had a ”partial” ocean view room but I suspect we were given an ocean view room because we had a wonderful view of the ocean and resort grounds. According to front desk personnel, the resort did have a handful of ”lanai” rooms near the ground level with no view whatsoever, including a small number of no-view suites. We had a spacious bathroom with shower and tub; also a wonderful lanai with a table & chairs along with a comfortable outdoor couch perfect for lounging in the evening with a beverage while watching the sunset. All service requests through the chat function were promptly met and taken care of throughout our visit. Note, this resort also had a free guest laundry facility with detergent and other supplies -- perfect if you pack light or just want to clean off your swimsuits before you head home. Our main gripe relates to the food & beverage offerings and service. The resort's dinner restaurant, Meridia, takes full advantage of the resort views and location. Unfortunately, that's about all it has going for it. For the price point, the food was marginal and service was lacking. For a similar price point, I'd suggest heading up-country to Merriman's for terrific farm-to-table food and great service. As I mentioned, we received elite continental breakfast for two at Ikena Landing, each morning. Upgrade to the full buffet was offered for an additional $25 per person. Prices were steep for breakfast. Servers were friendly but took a while to get food out at times. I would recommend, particularly families working within a budget, to try Piko Coffee Bar. Piko has much better coffee options throughout the day and also offers a variety of hot/cold grab-and-go options (at breakfast, eggs, hash browns and breakfast meats, pas

The hotel was fixed, but because the trip was cancelled, there was no check-in, and the first day’s payment was deducted. Unfortunately.

Hotel is very nice with many swimpools and beach. But service is not that great and hotel breakfast is expensive and not good. I paid so much for each day and you don’t get too much service. If you book early I think it’s still worth it to stay this hotel. Location is very good, near by have markets and shop is very unique. I would like to thank you Ctrip for all you hard work make our holiday very special.

When we check in, the front desk lady was being nice and friendly Unfo you missed our room for housekeeping the next day and we came back after 6pm, called the front desk to arrange it and was rejected at first as after 4pm. At the end a lady came by and changed the towels. We didn’t put any DNB sign on so it was entirely upto your handling, not upto our expectation for Marriott group in this regards

We had an absolutely fantastic stay at Gingerhill! 5 out of 5 stars, 2 thumbs up, would do again. We stayed in the Jungle Canopy, which is a perfect oasis for two. We like to travel more DIY-style (and honestly, on a budget) and this fit the bill perfectly. It’s pretty much as described - a glamping tent canopy with a small kitchenette, running water, toilet, and outdoor hot shower. If you are looking for 5-star accommodations and lux service, then this is not the place for you, but if you want a nice retreat from the tourist bustle and like to travel more on the independent side, you can’t go wrong here. After a long day exploring, it felt so good to come back to our little jungle retreat and rest and recuperate. The bed is amazingly comfortable. Once we got used to the noisy nightlife, we slept very well. The kitchenette has a small refrigerator, hotplate, sink, and - very important - coffee grinder, coffee provided! and french press. The basics in terms of dishes, utensils, etc are also provided. A major bonus were the farm kitties who came by to say hello multiple times. All our interactions with the owners and staff were lovely - they were very quick to respond to any of our requests for assistance or amenities. Some tips for anyone booking here and important to note - this is only for the Jungle Canopy - all of the accommodations are slightly differently equipped: 1 - bring headlamps and extra lighting - maybe a solar lamp or two. These were absolutely essential. While there is modest lighting, it wasn’t quite adequate especially after dark. You really are surrounded by jungle vegetation and natural lighting is limited. 2 - bring ear plugs. The frogs and jungle life at night are pretty deafening at first. We needed ear plugs the first couple of nights and then, amazingly, we adapted and were able to sleep without them. Tips that go beyond the Jungle Canopy: 3 - There is a very good grocery store less than 5 minutes from Gingerhill - the KTA. We got everything we needed there, service was friendly and we were pleasantly surprised to find that prices were not as expensive relative to the mainland as we expected. 4 - Our favorite snorkeling spot, or at least, in our top 3, was one of the closest to Gingerhill. There is an informal parking area for the Captain Cook Monument hiking trail about 5 minutes away. The hike is a bit long and steep compared to other places with closer ocean access, but the snorkeling there was on par with everything else we explored. It had perhaps the most abundant fish we saw. 5 - If you’ve done your homework, you know that a lot of sunscreen is not good for coral reefs. While you can buy “reef-safe” sunscreen, the best option is none at all. Consider using long-sleeve rash guards or dive skins instead - it offers superior sun protection with no concerns about harmful chemicals in the water.

1. Geographical location: ● Convenient transportation: The hotel is strategically located, with convenient surrounding transportation and convenient travel. ● Surrounding environment: The surrounding environment is beautiful, with many restaurants, shopping malls, etc., and complete living facilities. 2. Hotel facilities: ● Room is clean and tidy: The room is clean and tidy, the bedding is comfortable, and the bathroom has no smell. ● Complete facilities: The hotel provides various necessary facilities, such as air conditioning, TV, hot water, etc., which are in normal use. ● Public areas: The public areas of the hotel are beautifully decorated and have a comfortable atmosphere, making people feel relaxed. 3. Service quality: ● Front desk service: The front desk staff are warm and friendly, and the check-in and check-out procedures are efficient. ● Room service: Room service is timely and thoughtful, and can respond quickly when needed. 4. Dining experience: ● Rich breakfast: The hotel provides a variety of breakfasts with good taste. ● Restaurant environment: The restaurant environment is elegant and the service attitude is good. 5. Cost-effectiveness: ● Reasonable price: Taking into account the hotel's facilities and services, the price is moderate and the price is high. 6. Overall evaluation: ● I had a pleasant stay and would recommend it to my friends.

Nestled along the serene shores of Waikoloa, the Hilton Waikoloa Village is a haven of luxury and tranquility. Our recent stay at this breathtaking resort was nothing short of extraordinary, thanks to the impeccable service, stunning accommodations, and picturesque surroundings. From the moment we arrived, we were greeted with warmth and hospitality that instantly made us feel at home. The check-in process was smooth, and to our delight, we were pleasantly surprised with an upgrade to a Royal Suite in the palace tower. Stepping into our suite, we were greeted by spacious elegance and panoramic views of the beach and lagoon. Every detail, from the plush furnishings to the tasteful decor, exuded luxury and comfort. The grounds of the Hilton Waikoloa Village are a true testament to paradise. Meticulously maintained gardens, winding pathways, and cascading waterfalls create an oasis of serenity amidst the lush landscape. We spent hours exploring the resort, discovering hidden gems around every corner. Whether lounging by the pool, strolling along the sandy shores, or indulging in a rejuvenating spa treatment, every moment was a blissful escape from reality. One of the highlights of our stay was the exceptional service provided by the staff. From the friendly greetings to the attentive care, every member of the team went above and beyond to ensure our comfort and satisfaction. Whether offering recommendations for dining or arranging memorable excursions, their genuine hospitality made our experience truly unforgettable. As seasoned travelers who have explored destinations around the globe, we can confidently say that our time at the Hilton Waikoloa Village surpassed all expectations. It was more than just a vacation – it was a transformative experience that left us longing to return. If you're searching for paradise on earth, look no further than this remarkable resort.

I was nervous to stay here given the reviews and with the current construction I wouldn't have been happy to pay full price (not because of noise/dust, but because the restaurants/spa/bars/etc. are not all up and running!) but I got a nice 30% off deal through the Outrigger website and was happy with what we paid. I chose the oceanfront room knowing I'd get a good view (too many oceanview hotels only offer a glimpse of the water) but never imagined the incredible surprise we got - our room faced directly out to where the lights shine for the manta rays each night so it was like we had our our private manta observation deck! It was unreal! The room was comfy, clean and spacious; the staff were super friendly and helped quickly when our balcony was flooded after a storm, and we loved the morning yoga, mac nut lattes at holoholo market, and the easy self parking (it's really not a long walk). The beach pool was closed for renos but we enjoyed the courtyard pool very much, and the grounds were stunning to walk around in the morning an evening - keep a lookout for goats on the rocks! We were also able to walk to and from Keauhou Bay marina for our night snorkle with the mantas which was super convenient. KTA superstore and L&L BBQ are just down the road for quick eats and the location was perfect for visiting K'au, Kona coffee farms and to get to the airport. Can't wait to stay again when the renovations are complete!