I stayed at Crown Towers Perth in Sep 2022 and June 2023. I also stayed in Crown Towers Melbourne in Dec 2022. Thus, the next logical move is to stay in Crown Towers Sydney to complete my experience in staying at all 3 Crown Towers Hotel in Australia. I finally did that. Stayed at Crown Towers Sydney from 3 Nov to 8 Nov 2023. Today is 8 Nov 2023 and I will be checking out shortly. I stayed at an opera king room which has views of the Sydney Harbour Bridge and Sydney Opera House. The room was very well lit and nice. Just the appropriate size for a sole traveller. I also managed to try most of the restaurants in Crown Towers Sydney except Yoshii Omakase which is so hard to book and Silks. I did not managed to book Yoshii even when it opened for booking. Guess too many people booking. I tried Epicurean for breakfast, dinner at A’Mare, Nobu, Woodcut and Oncore by Clare Smyth. I did not try Silks since being an Asian Chinese, I normally do not eat Chinese food when I go holiday. Got to try other food instead. My favourite restaurant is undoubtedly Oncore where I ordered the 7 course seasonal tasting menu. Superb. Woodcut was also good where I ordered their sirloin steak. Nobu was also nice as it completed my tour of all 3 Nobu in Australia having previously eaten at Nobu Perth and Melbourne when I stayed at Crown Towers there. For Nobu , I ordered the X Haku Omakase which is 5 course. The star of the course was the lobster. Overall I have enjoyed my stay in here. As Sarah Brightman is coming to Sydney in Aug to Oct 2024, I have already booked my tickets to watch her performance at Sydney Opera House in Sep 2024 and also booked a 4 night stay at Crown Towers Sydney again. For the future, I do hope Crown Towers Sydney can have a Crystal Club for breakfast like what Perth and Melbourne has. Also, hope to see more shops/entertainment areas at Crown and also a provision/gift/snack shop here at Crown Towers Sydney.
- Guest User
My review follows a long weekend with my partner at the Crown. We have both stayed in luxurious hotels and also those which are more modest both locally and internationally. We booked the Crown, because we were looking for a very special weekend, as part of celebrating our recent engagement. 1. The check in line was long and eventually, we were taken to another area in a different part of the hotel for what seemed to reserved for VIP's. 2. The bags took about 30 minutes to arrive, so if you need your bag or just want to have a rest, it may be best to take your own bag with you. 3. The breakfast on our first morning, was intercepted by the need to dine in a different more causal area. because the line was so long at the buffet, Epicurean. Whilst the breakfast was acceptable, it was far inferior to what we discovered on our second morning where we dined a bit earlier and avoided the long queue. The cup serving the flat white was cracked and service was just ordinary, no one clearing the plates, or offering more coffee etc. 4. As we returned to the hotel we thought we would enjoy a pre dinner drink downstairs in the bar overlooking the harbour, we arrived to be ushered to a table, but we waited for 15 minutes for a waiter/waitress to return, but they didn't. We left without the drink and when we commented on the wait and need to leave, there was no real interest in making amends or any apology. The staff were more intent on wiping empty tables and just not looking out for guest needs. 5. Room - the view was outstanding, but the service of the room was not conducted during the second day, despite us being out of the room for the entire day. We were certain the ”please make up my room” sign was on. When we raised it on our way to dinner, we were told, ”that surprises me” as if we were not telling the truth. No apology, nor acknowledgement. 6. The phone in the room was non functioning, making it difficult to make restaurant booking or request room service. 7. We asked reception to make a booking at Nobu on our last evening, to be told they could not make the booking and they would ask Concierge to ring us back. We didn't hear from concierge and made our own online booking at a later hour than we would have liked. 8. Generally, there is a lack of customer focus, no real understanding of how to communicate, use of empathy and pre emptying customer needs, nor a greeting to welcome or farewell. 9. We loved the location, but would not stay again. The level of care/service is incongruent with the stars attached to this venue.
- Guest User