4.6/5Outstanding5016 Reviews
West Lake Scenic Area Hangzhou|2.23km from city center
**Review for Grand Hyatt Hangzhou**
I recently had the pleasure of staying at the Grand Hyatt Hangzhou, and I must say, it was an exceptional experience from start to finish. Here are the highlights that made my stay memorable:
**Service:**
The service at Grand Hyatt Hangzhou is nothing short of outstanding. From the moment I arrived, the staff were incredibly attentive and welcoming. Every request was handled promptly and with a smile, making me feel truly valued as a guest. Their professionalism and dedication to providing top-notch service are evident in every interaction.
**Cleanliness:**
The cleanliness of the rooms and the entire hotel was impeccable. Housekeeping did an excellent job of ensuring that the room was spotless every day. The attention to detail in maintaining hygiene and cleanliness standards is commendable, especially in these times when it is more important than ever.
**Location:**
The location of the Grand Hyatt Hangzhou is simply unbeatable. Situated right by the picturesque West Lake, it offers breathtaking views and convenient access to some of Hangzhou’s most popular attractions. Whether you're interested in sightseeing, shopping, or dining, everything is within easy reach, making it a perfect base for exploring the city.
**Staff:**
The staff at Grand Hyatt Hangzhou are a true asset to the hotel. Their friendly and courteous demeanor, combined with their willingness to go the extra mile to ensure guests have a pleasant stay, made a significant difference. From the front desk to the concierge and restaurant staff, everyone was professional, knowledgeable, and eager to assist.
**Overall Experience:**
In summary, my stay at the Grand Hyatt Hangzhou was exceptional in every way. The combination of excellent service, pristine cleanliness, a prime location, and an outstanding team of staff made it one of the best hotel experiences I've ever had. I highly recommend this hotel to anyone visiting Hangzhou. Whether for business or leisure, the Grand Hyatt Hangzhou will exceed your expectations and provide a memorable stay.
Thank you, Grand Hyatt Hangzhou, for making my visit so enjoyable. I look forward to returning soon!
