Ombud Council

Did you know that the National Financial Ombud Scheme South Africa (NFO) was founded in 2024 by merging four legacy ombud schemes? The NFO, one of the schemes that the Ombud Council oversees, has expertise in dealing with issues related to banks, credit providers, and both short-term and long-term insurance. Visit https://nfosa.co.za/ for more information. The Ombud Council exercises oversight over the following schemes: National Financial Ombud Johannesburg Stock Exchange Ombud Pension Funds Adjudicator Ombud for Financial Services Providers

The National Financial Ombud Scheme (NFO), one of the Ombud schemes that the Ombud Council oversees, is now open for the year! The NFO is an independent body that resolves complaints brought by consumers against South African financial institutions – for free!

Our latest newsletter is out, and it's a special edition celebrating 20 years of service! Discover highlights from our journey, key milestones, and how we continue to serve and empower South African consumers. Click the link to access the newsletter https://bit.ly/4j5b23Q

We sincerely hope that 2025 will be free from fraud, scams and issues with financial services providers for all South Africans. However, should the worst happen, and you require assistance with resolving an issue in this area, it’s worth remembering that the National Financial Ombud Scheme (SA) may be able to help. Learn more - https://nfosa.co.za/. #NFO #HappyNewYear #NewYearFreshStart #2025

2024 was a historic year for Ombud schemes in South Africa, as the NFO was created and truly hit the ground running. As we look back on a successful first few months in operation as the National Financial Ombud Scheme (SA), we’d like to wish you a happy, safe, and fraud-free holiday season – from our family to yours. #NFO #HappyHolidays

Stay informed with our latest newsletter! Packed with updates, key insights, and tips on consumer protection, it’s a must-read. Don’t miss out—download the latest issue today. https://bit.ly/3BSERmS

Forex Trading: After receiving a call from an online trading platform representative, a consumer believed he could make substantial profits and invested R725,000 over several months. At the end of the period, he had only managed to withdraw R3,959.35, losing most of his capital. You can access the full case study here https://bit.ly/3BSERmS

The NFO wishes its stakeholders and consumers a happy and safe festive season. Our Johannesburg and Cape Town offices will be closed from 25 December 2024 until 02 January 2025.

The Ombud Council attended the 2024 IAIS conference hosted by the Prudential Authority and the FSCA in Cape Town 5-6 December 2024