The National Financial Ombud Scheme (SA) was founded in 2024 by merging four legacy ombud schemes. As a result, we have expertise in dealing with issues related to banks, credit providers, and both short-term and long-term insurance. Visit https://nfosa.co.za/ for more information.
National Financial Ombud Scheme South Africa NPC (NFO)
Alternative Dispute Resolution
National Financial Ombud Scheme South Africa (NFO)
About us
The newly-formed National Financial Ombud Scheme South Africa NPC (NFO) is a single, one-stop, all-in-one dispute resolution service made up of the four (4) former existing services - the Ombudsman for Banking Services (OBS); the Credit Ombud (CO); the Ombudsman for Long-Term Insurance (OLTI); and the Ombudsman for Short-Term Insurance (OSTI). All the services and assistance previously provided to individuals and companies by the previous Ombud schemes, will now be available through the newly established NFO, at no cost to consumers. The amalgamation to form the NFO is expected to leverage the success of their predecessors while providing a streamlined, co-ordinated, and less confusing alternate dispute resolution framework for financial customers. “The long history of assisting financial customers in their respective sectors to obtain redress for unfair treatment by financial institutions, free of charge and with minimal formality, is a hallmark of the ombud service, consumers have come to expect and value,” says Reana Steyn Ombudsman for Banking Services. “We believe that both the financial customers and the participants of the scheme will benefit significantly as a result of the new single-entry point process, with the same rules applicable to all types of complaints.” The Ombud Council granted the NFO recognition (under section 194 of the Financial Sector Regulation Act, 9 of 2017 (FSR Act), as an industry ombud scheme on 23 February 2024. Complaints will be accepted from 1 March 2024. The National Financial Ombud Scheme South Africa (NFO) is recognised as an industry ombud scheme by the Ombud Council (OC/001/24).
- Website
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https://nfosa.co.za/
External link for National Financial Ombud Scheme South Africa NPC (NFO)
- Industry
- Alternative Dispute Resolution
- Company size
- 11-50 employees
- Type
- Privately Held
- Founded
- 2024
Employees at National Financial Ombud Scheme South Africa NPC (NFO)
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Collin Molepe
Chief Executive Officer at Absa Insurance
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Emmanuel Kwakye-Agyekum
Adjudicator at the National Financial Ombud Scheme South Africa - Banking Division
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Thobeka Valerie Pitse
Executive Assistant: Banking Division at the newly amalgamated National Financial Ombud Scheme of South Africa
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keneilwe raphiri
Law graduate at the University of Johannesburg
Updates
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The National Financial Ombud is looking for an experienced professional to uphold fairness and efficiency in financial dispute resolution. If you value integrity and have the skills to deliver impactful results, we want to hear from you. Applications close on 17 January 2025. Learn more here - https://lnkd.in/d99gnR_c. #CareerDevelopment #BankingDivision #NFO
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Our offices in Johannesburg and Cape Town are now open for 2025, which means that are our dedicated and experienced team members are available to assist with resolving issues that you may be experiencing with financial services providers including banks, insurance companies and credit providers. To learn more, visit https://nfosa.co.za/. #NFO #2025
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We sincerely hope that 2025 will be free from fraud, scams and issues with financial services providers for all South Africans. However, should the worst happen, and you require assistance with resolving an issue in this area, it’s worth remembering that the National Financial Ombud Scheme (SA) may be able to help. Learn more - https://nfosa.co.za/. #NFO #HappyNewYear #NewYearFreshStart #2025
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2024 was a historic year for Ombud schemes in South Africa, as the NFO was created and truly hit the ground running. As we look back on a successful first few months in operation as the National Financial Ombud Scheme (SA), we’d like to wish you a happy, safe, and fraud-free holiday season – from our family to yours. #NFO #HappyHolidays
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The Unusual Finance Chat – Look at Your Contract & Watch Out for the Unscrupulous Over the Festive Season! 🚨 Tinus de Jager & Jacques de Villiers explore insurance issues and share insights from Head Ombud | CEO Ms. Reana Steyn. Visit our website for more details - https://lnkd.in/d2ngP_F4.
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Scammers don’t care if they ruin your year-end celebrations – they are only thinking about themselves. They know that the holiday season is a great chance to try and do this, which is why you need to be on your guard for all kinds of fraud, from phishing emails to people trying to distract you at the ATM. Be safe out there, and keep your tap and go bank card safe - here's why: https://lnkd.in/d2Rn-ffs. #NFO #BeVigilant
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Gifts, parties, clothes, food… the list of festive season expenses never seems to end. By planning ahead and drawing up a holiday budget, you can keep control of your spending and ensure that you begin 2025 without an extra burden of debt. By being a savvy shopper, you can enjoy the festive period without breaking the bank. #NFO #BeResponsible
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Black Friday is a great opportunity for scammers and fraudsters to take advantage of people, so make sure you don’t become a victim. We recommend that you only buy from verified websites or stores, and be wary about clicking on links in emails, WhatsApp messages or SMS’s. Remember, a bargain isn’t a bargain if you never receive what you’ve paid for, and if a deal seems too good to be true, it probably is. Keep your tap and go card safe this #BlackFriday: https://lnkd.in/d2Rn-ffs.
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