Ready to take your customer experience to the next level? We’ll help you design strategies that focus on what matters most—your customers—while driving growth and efficiency. Schedule a consultation today: www.isonxperiences.com
iSON Xperiences Ltd - Leading Global CX Management Company
الاستشارات في مجال التعاقد الخارجي والتوريد إلى الخارج
Dubai، Dubai ٤٤٬٦٠٩ متابع
Customer Delight. In all interactions. On all channels.
نبذة عنا
iSON Xperiences is a leading global provider of end-to-end customer experience (CX) management solutions, with a strong presence in Africa, India, and EMEA. Recognised as a top CXM leader in EMEA, we offer a unique blend of human-centred and digital approaches tailored to our clients' specific needs. Our strategic investments in people, technology, process, and global operations have enabled us to deliver exceptional CX services at scale. With a team of 18,000 customer-centric employees, we serve over 500 million customers in 40+ languages, leveraging cutting-edge technology and optimised processes to ensure consistent, high-quality outcomes. Our relentless focus on process improvement, right targeting, building effective contextual conversations, and seamless integration between digital and human capabilities drives exceptional results. We are committed to delivering bespoke CX solutions, innovation, customer delight, and cost-effective solutions, while reshaping KPI-driven customer experiences and creating meaningful and purposeful work for our employees. At iSON Xperiences, what matters most to our clients matters most to us.
- المجال المهني
- الاستشارات في مجال التعاقد الخارجي والتوريد إلى الخارج
- حجم الشركة
- أكثر من ١٠٠٠١ موظف
- المقر الرئيسي
- Dubai, Dubai
- النوع
- شركة يملكها عدد قليل من الأشخاص
- تم التأسيس
- 2011
- التخصصات
- Customer Service، Customer Acquisition، Technical Support، Back Office Support، Customer Retention، Social Media Support Services، G2C Services، Content Digitization، Analytics، Digital CX solutions ، Outbound Sales، CX Management، Business Process Outsourcing ، Contact Centre Operations، Call Centre services، BPO، و Digital Transformation
المواقع الجغرافية
موظفين في iSON Xperiences Ltd - Leading Global CX Management Company
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Deon Scheepers
CX Solutions Architect
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Yashwinder Chhikara
Sr. Vice President of AI, Advanced Analytics & Products
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Shailesh B Mohan
Collaborative leader with Expertise in Business Management, Service Delivery and P&L Management for Global Operation
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Brijesh Rawat
Senior Manager (Technology) at ISON BPO India Pvt. Ltd.
التحديثات
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We at iSON Xperiences extend our warm wishes for a joyful and prosperous Makar Sankranti. May this festive occasion bring success, happiness, and good fortune to all. #MakarSankranti #iSONXperiences
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Thank you to Héléna SANNIER for sharing such a great reflection on 2024. It was a year of growth, learning, and exciting projects with incredible people. As we step into 2025, we’re ready to keep building on that energy—combining empathy, innovation, and talent to deliver even more. We can’t wait to share what makes us unique with all of you. #WeAreiSON #CustomerExperience #Innovation
Help companies improve their client experience and succeed in their CX digital transformation - BPS CX.
J’ai démarré 2024 avec le magnifique challenge qu’iSON Xperiences m’a donné l’opportunité de relever et je ressens énormément de gratitude envers ceux qui m’ont fait confiance. Je suis ravie d’avoir pris cette décision, car j’ai appris énormément l’an passé, découvert des cultures, j’ai rencontré des personnes passionnées par leurs métiers et nous avons fini ensemble 2024 très mobilisés par la mise en place de projets d’envergure pour nos nouveaux clients. Nous démarrons 2025 plein d’ambition et avec le désir de faire connaître nos savoir-faire. iSON Xperiences peut apporter aux clients des solutions différentes grâce à nos viviers de talents, leur culture de l’empathie, nos implantations et nos innovations technologiques qui permettent d’orchestrer le meilleur de l’humain et de la technologie. Nous sommes impatients de partager ce qui nous rends unique avec vous ! ………… I started 2024 with the splendid challenge that iSON Xperiences allowed me to take on, and I am grateful to those who trusted me. I am delighted to have made this decision because I learned a lot last year, discovered cultures, met people passionate about their professions, and ended 2024 together very mobilized by implementing projects at scale for our new clients. We are starting 2025 full of ambition and the desire to make our know-how known. iSON We can't wait to share what makes us unique with you!
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Anticipate. Adapt. Excel. The key to exceptional customer experiences lies in staying one step ahead. With the power of data-driven insights, you can identify trends, anticipate customer needs, and make proactive decisions that set your business apart. Our Predictive Analytics solutions empower you to transform CX strategies and deliver meaningful, seamless interactions. Ready to see the difference predictive insights can make? #CXInnovation #PredictiveAnalytics #FutureOfCX #CustomerExperience #ProactiveSolutions
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Transforming debt recovery isn’t just about the numbers—it’s about building trust and delivering results with empathy and efficiency. Our AI-powered, customer-centric debt collection solutions strike the perfect balance between human connection and technological innovation. ✔️ Boost recovery rates while reducing the number of calls. ✔️ Enhance customer satisfaction by combining empathy with AI-driven strategies. Ready to revolutionize your approach? Let’s connect and explore how we can help you achieve better outcomes. #DebtCollection #AI #CustomerExperience
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Happy New Year from all of us at iSON Xperiences! As we welcome a brand-new year, we look forward to creating more opportunities, building stronger connections, and achieving greater heights together. Here's to a year filled with success, joy, and endless possibilities. #HappyNewYear #Welcome2025 #iSONXperiences
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Ready to transform your customer experience? We specialize in optimizing every step of your customer journey—because success starts with the right map. Let’s chart a path to stronger retention, higher satisfaction, and smarter insights: https://lnkd.in/eKxCi87a
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This holiday season, we reflect on the incredible journey we’ve shared with our clients, partners, and teams across the globe. May your Christmas be filled with love, laughter, and all the little moments that make this time of year so special. #MerryChristmas #FestiveSeason #iSONXperiences
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Empowering personal and professional growth – Nikeziwe Mbatha, Assistant Team Leader at iSON Xperiences, reflects on how her experience with us has built her confidence and transformed her approach to life. #GrowthJourney #Teamwork #Confidence
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Building remarkable customer experiences takes expertise, precision, and the right support. With a trusted partner by your side, achieving CX excellence is closer than you think. Let’s connect and create something extraordinary: https://lnkd.in/d6Ezk5uq
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