Dovetail

Dovetail 3.0 is here! This is our biggest launch yet—head over to our launch keynote to get all the latest on our three new products and the plethora of new features we've dropped today: https://dvtl.link/3Ns1X6I Learn all about: ▫ Channels—our automated feedback analysis platform ▫Ask Dovetail—an AI-powered conversational experience for Teams and Slack that also allows you to create insight podcasts about any topic you like ▫Recruit—recruit from over 3 million participants directly from Dovetail ▫Automated analysis—a fully automated experience that automatically imports customer calls via calendar integrations to instant tags, highlights, summaries, and transcripts—all with you lifting a finger And so much more! This is the new way to understand your customers. Head over to the keynote to learn all about it!

Being a designer is a balancing act. You know collecting insights that create a greater sense of empathy is the key to exceptional product design. You’re also working to increasingly tight deadlines. So how can you apply an empathy-first approach to design, even when things are moving at break-neck speed? Here we explore some of the cautionary tales from brands who didn’t design with empathy, as well as some ways that teams can work fast while ensuring that empathy is embedded into their design approach. Check out the full piece on the blog: https://dvtl.link/3CIDtns #productdesign #customerinsights

What if "research projects" ceased to exist? And researchers instead focused on building operations? These are the questions Janelle Ward, PhD posted to her community of #ux leaders in the quest to rethink the role of research in organizations. In this story on Outlier, Janelle highlights reactions and explores the idea of continuous research vs research projects, going product-led, and the sticky question of ownership. Check out the conversation, and chime in: We all believe in the value of research. But the game is changing. How will research evolve at your org? https://bit.ly/3CTENUq

Here's what we can learn from a Founder of Dovetail on creating products that EVOLVE with their users 👇 Like Mario Kart — easy for kids, challenging for pros, you need to start with basic features and add complexity as your users grow. Benjamin shares here: "Unlike enterprise tools that are overwhelmed with features upfront, you can use progressive disclosure, unlocking options like single sign-on as teams grow." This approach keeps the product accessible, scalable, and sticky — helping users grow alongside the tool instead of outgrowing it. 🎧 Here’s my full conversation on Growthmates podcast with Benjamin (also on Apple & Spotify): https://lnkd.in/etNnhxVK #product #growth #plg #ux

🎉 Last night, we gathered in SF for a memorable Sidebar Friendsgiving, and it was an incredible success! The evening was filled with warmth, connection, and unforgettable conversations at DoveTail's offices. From cocktails and mingling to speed networking and roundtable discussions, members came together to share ideas, insights, and laughter—all topped off with delicious desserts to end the night on a sweet note. ✨ A huge thank you to Jeremie Gluckman and Ha Nguyen for hosting, and to everyone who joined us for this special celebration of community. Your energy and enthusiasm are what make events like this so meaningful! At Sidebar, we believe in creating spaces for connection and growth—and we’d love for you to join us at future events. Check out the events page to see what’s coming up! Don’t see a dinner near you? Reach out if you’d like to host a Sidebar Supper Club or community gathering. Let’s keep building this extraordinary network together! 🙌

Great design decisions hinge on a deep understanding of your users. For designers, solid desk research can be the difference between playing the guessing game with user needs and making decisions that are backed by real insights. So how can you get your feet firmly in the shoes of your users, get buy-in faster, and ensure your designs are rooted in real insights? Check out our guide on how designers can leverage Dovetail for desk research. https://dvtl.link/3CEzMzb

Catch the conversation Growthmates' Kate Syuma recently had with our Co-founder and CEO, Benjamin Humphrey to explore Benjamin's path from Designer to Founder, leadership and team building, his take on AI and what's in store for the future of Dovetail—plus much more. Watch the full episode:

“We should be more product-led.” “If only we listened to our users more.” “Why don’t my stakeholders listen to our customer insights?!” If you're asking these questions, it may be time to rethink how your org is doing product discovery. In his piece on Outlier, Product Management Mentor and Founder of the Prod MBA Henry Latham dishes up some tough love for designers and product managers involved in the unsavoury business of "discovery theatre". Read on to find out why most product discovery is fluffy and unhelpful, and learn about the three principles you can follow to ensure your work hard delivers results. https://bit.ly/3CxqRiQ #productmanagement #design

How do you communicate the value of customer insights? Join us on December 18 to learn from Verizon Connect's Cheryl Abellanoza and Iris Barrera as they share how they elevated the impact of research and insights with Dovetail. Going beyond simply creating under-utilized reports, learn how Cheryl and Iris are effectively connecting UX research insights to the rest of the organization and advocating for their customers at every step of the development process. Learn more and register here: https://dvtl.link/3ALapLx

Would you rather put your energy, brain power and talents into solving the right problems, or the wrong ones? You know the ones. The problems your customers don't actually need solving. The features you worked around the clock on, that had close to no impact. Bad product strategy happens to good people at good companies, all the time. And it happens because there's a bunch of roadblocks that many teams aren't even aware of. If these roadblocks go unchecked, it's nearly impossible to answer questions like: - Do we know what's really important for our users, and for the business? - If not, do we know how to find out? - Do we have a good system in place for generating, identifying, and making the best use of insights? - Do we know how to turn those insights into action? - Do we have a scalable, repeatable way to do all the above? Here's our take on the biggest things standing in the way of good strategy, and how to overcome them: https://bit.ly/48nRSkR What holds your team back from knowing what to build next? #productmanagement #design