Cyient

Clerical and Administrative Assistant

Cyient Melbourne, Victoria, Australia
Cyient

Clerical and Administrative Assistant

Cyient Melbourne, Victoria, Australia
4 months ago 32 applicants

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FOH and BOH support activities - WOM (Wireless Order Management);

  • Comprehensively investigate issues as per process documents (e.g. Panvivia) and support Telstra Technicians and Front of House (FOH) teams (e.g. Belong)
  • Ability to navigate and update various Telco systems with services and information as required, with speed and accuracy.
  • Co-ordinating the resolution of Field support for Telstra customers
  • Understanding of mandatory scripting requirements such as Smart Tik, Prequal scripting, NGWL offers, Interim Solution scripting


Key Support Functions

ü NBN order management- Small business (SMB) andConsumer

ü Order to Activate Program,

ü Wireless Order Management (WOM) (e.g. Smart Antennas, Telstra Go)

ü Technical Resolution Group (BOH)

ü High Level Escalation (HLE)

ü WETA | Technical Resolution Group & Wireless Order Management

ü Complaints management

ü Priority Assistance support via Interim management

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Administrative

  • Industries

    Engineering Services

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