Client Director

dentsu is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global leadership brands; Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.

Carat is the world’s first media agency and privileged to work with some of the most storied and innovative brands in the world. Most recently named a leader amongst global media agencies by Forrester, Carat is consistently ranked the #1 media agency in the world. With over 12,000 experts in over 100 countries Carat delivers an unparalleled capability to unlock real human understanding and connect people and brands through powerful and engaging media experiences.

We are now excited to invite applications for the role of Client Director with our awesome team in Melbourne! This is an opportunity to work with one of our largest clients with a vibrant and energised team!

The role:

As the Client Director you will be managing the day-to-day senior client relationships and the overall team performance. It is a role that requires an expert level of understanding of the media industry and a comprehensive understanding of our client’s industry and business.

Core responsibilities:

• Effectively manage direct reports to ensure progression through the agency; including recruitment, performance reviews, development plans, feedback and training​
• Leading external agencies (digital and creative) in delivering integrated projects
• Responsible for the connectivity, consistency and timely delivery of the components of the response to brief including; strategy, comms planning and investment and optimization
• Manage the Business – deliver the service proposition to clients and full end to end management of the business on individual clients
• Relationship Management – owns the client relationships as per the defined relationship strategy for the client
• Proactively Identifies Client Development Opportunities – flags specific client cross sell and upsell opportunities
• Commercial and service ownership of client relationship – drives seamless delivery and profitability of account

A bit about you:

• Excellent client service skills – the ability to gain trust and confidence
• People focused with a nurturing and warm style – you get the best out of people
• Proven ability to build trust quickly, to enable the team and support them
• Working experience with TV, OOH and Digital Planning tools
• Previous primary focus on channel planning including the production of the supporting documentation that details; the OEB ecosystem, channel selection, role of channel, top line phasing, block plan and high level budget bearings
• Confidence and competence delivering on large fast moving, high volume accounts

What’s in it for you:

• Real flexibility to work when and where you feel most productive with our ‘Be the Best You’ policy which includes a $250 contribution to your home office set up
• The opportunity to give back with dedicated volunteer leave and our whole-company event, One Day for Change
• 5 weeks annual leave after 2 years of service and 3 whole company Wellness days off per year for you to switch off and take your day, your way
• Career Development and Learning & Development opportunities, including access to our global online dentsu University

We are seeking a Client Director with expert ability in media buying, who has proven success in the leadership of a diverse teams of direct and indirect reports – passionate about coaching and training of managers and directors, and contributes to building company culture

Become a champion for meaningful progress:

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

If you want to belong to a one global network where opportunities are limitless – we look forward to welcoming you.