General Manager Sought for a Top 3.2% Australian Business Driving Excellence in Disability Care & Accomodation

Work with seasoned CEO ( 34+ yrs) who has founded and sold more than 10 companies across 2 continents and built tens of millions of dollars of enterprise value to take a heart & mission driven NDIS care & accommodation provider to the next level.

WHY WORK WITH US

• Work for a company that centres the quality of experience and care of our participants
• Top 3.2% of businesses in Australia looking to enter the top 1%
• Hybrid work 
• Work with people from a variety of cultural backgrounds
• Directly improve the quality of life for participants with special needs

WHO WE ARE

Core Values:

• Respect And Recognise All Regardless Of Our Differences.
• We Are Because You Are (Together We Are Stronger).
• We Celebrate Diversity And Are Inclusive.
• We Conduct Ourselves Ethically At All Times.
• We Admit When We Fail, Rise And Try Again.

Other:

• More than 5 years in the NDIS industry
• Harmonious, global workforce of 70+
• More than a dozen participants across Melbourne.

JOB ROLE

Will oversee the following departments:

Care Department: 

• Maximising and continually improving the quality of care to our participants living with disabilities including liaising with allied and medical health professionals 
• Hiring and managing A player team leaders including managing their morale, their growth and their performance
• Acquiring and managing resources required to provide the highest quality of care including ensuring the participants live in the highest quality accommodation.

Human Resource Department:

• Hiring and managing A players at all levels of the company including managing their morale, growth and performance

Accounts and Finance

• Interpret NDS plans for each participant and plan schedules of support
• Ensuring adherence with all relevant laws and regulations including those from the ATO (Activity, statements, Annual reports, payment of all taxes as required etc)
• Payroll
• Budgetting

Administration

• Ensure participant and company data is always up to date, accurate and secure
• Ensuring that meeting schedules and action items from meetings are adhered to by all staff
• Ensuring all relevant information internally and externally is dispensed to the relevant party in a timely fashion.

I.T.

• Ensuring all company data is backed up, up to date and secure at all times
• Troubleshooting and resolving any hardware or software issues as they arise in a timely fashion
• Onboarding and continuous training of staff on relevant software and hardware tools
• Research and acquisition of the best hardware and software tools as required by various company stakeholders

Rostering

• Ensuring all participants always have a sufficient level of compatible, qualified staffing at all times including client-staff matching & interpreting schedules of support.
• Ensuring staff work schedules adhere to relevant regulation, statutory obligations and company policies.
• Correct use of cloud based rostering system at all times

Compliance

• Adhering with all relevant laws and regulations at all times

Marketing

• Ensuring our accommodation homes are full at all times
• Introducing new lines of business and growing revenue

Other:

• Maintain and grow a pre agreed level of gross and net margins at all times
• Oversee implementation of the Entrepreneurial Operating System (EOS) 
• Monitor, maintain and improve staff, participant and external stakeholder satisfaction levels at all times including regular collection & implementation of feedback

IDEAL BACKGROUND

• Someone who has been part of building a private, for profit business in a similar or the same industry from 5m - 10m+ 
• Dedicated and committed; we operate 24/7/365
• Full ownership and accountability 
• Heart & Mission Driven
• Effectively balance the balance sheet with the human aspects of the business
• Flexible and Adaptable
• Can hold the team members accountable to the highest standards at all times

APPLICATION

Kindly fill out this Career History Form

QUESTIONS

If you have any questions about the role please send an email to hr2@genesishealthservices.com.au