Head of Fraud Services

• 796120
• Victoria Street, VIC- Melbourne CBD, VIC, Australia
• Banking & Financial Services
• Call Centre/Contact Centre
• Compliance, Regulatory Risk & Financial Crime
• Permanent Full time
• Opening at: Jan 6 2025 at 06:00 AEDT
• Closing at: Jan 13 2025 at 23:55 AEDT
• Senior level opportunity within Fraud Operations based in Melbourne.
• Showcase your profound People Leadership and Fraud expertise.
• We grow great leaders who inspire and energise their teams. 
  
  

In this Head of Fraud Services role, you will:

• Lead and manage a large operational function, the Fraud Services teams, to help deliver exceptional fraud operations to customers across NAB with the primary objective to minimise fraud loss for the business and prevent customer detriment due to scams.
• Develop and coordinate the implementation of risk management strategies, programs, and change projects to respond to all forms of Fraud Risk.
• Be a key contributor to Fraud Operations Leadership Team and leader of the Fraud Services
• team.
• Lead continuous improvement strategies for productivity, utilisation, and optimisation to ensure operational excellence targets and achievements are met.
  
  

What you’ll bring:

• Significant experience working at the Head of and/or Senior Manager level within Financial Services coupled with a background in Fraud/Scams/Financial Crime or equivalent operational units.
• Deep knowledge of Fraud strategies, operations, risk and control environments and technology uplift opportunities to minimise loss associated with fraud & scams.
• Strong understanding of Quality Assurance, Regulatory and/or Risk and Change Frameworks.
• Outstanding interpersonal and communication skills with proven ability to influence Executive level stakeholders.
• A keen appetite for delivering operational improvements and uplifts.
  
  

A diverse and inclusive workplace works better for everyone.

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status.