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Sun Cruise Resort and Yacht

Sun Cruise Resort and Yacht

Gangneung-si|South Korea
4.4/5
Excellent738 Reviews
Our check-in was pretty straightforward, no surprise since we stayed here in the past, staff are pretty cold and disinterested, not rude, just cold. My family enjoyed the last trip so we returned. Our room was as expected, with one exception, the mini kitchen was supplied with utensils, and pots and pans previously, not anymore. The hotel has an interesting HVAC system, the twin suites have a master bedroom loft, and adjacent bed over looking the ocean, very beautiful and relaxing, unfortunately the hotel switched the A/C off and put the heating system on, this made the loft area very warm, I tried to adjust the multiple thermostat controls, but was unaware the AC main was off. The in room phone system was turned off, so the only option was to trek up to the main desk. The front desk clerk and I went back and forth with translators, till I got the Heating system information. I thanked the clerk and headed back to reverse the thermostat settings which did help, along with leaving the glass door to the ocean patio open. Crisis averted, the sounds of the ocean was blissful. The next day we returned to a nicely cleaned suite until I noticed a large piece of chewed gum left on the display shelf, trust me it was gross, I asked my family if anyone left this? I knew the answer before asking, no one in my family are gum chewers. It then became clear the someone in house cleaning left it there, never seen that before on all my travels. When checking out I mentioned the AC/Heater issue as well as the chewing gum issue, and to no surprise to me, there was no interest, discussion or maybe even a halfhearted we apologized for the inconvenience? Nope not at Sun Cruise, the clerk just motioned for the next person in line, I actually laughed, shook my head a little and headed out the door. The one positive thing we took away was, we unanimously decided to never return to Sun Cruise,

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Centara Grand Mirage Beach Resort Pattaya
4.4/51164 Reviews

Centara Grand Mirage Beach Resort Pattaya

Pattaya|Na Kluea
I stayed here twice a year before COVID and have now returned after the renovation. We stayed in a twin room, which was nice and satisfactory. However, the service at this hotel is drastically different from what it was before and has unfortunately become quite poor. Upon checking in, I was instructed to download their app to request ongoing services. After checking in, I purchased credits (referred to as Free Money / Bath Bonanza) through the app, but I still had to go down to the check-in counter to complete the payment before placing an order for in-room dining, which felt ridiculous. Why didn’t they reintroduce the credit program at the check-in counter like before? Regarding the spa, the app listed some discounted packages. When I called the spa to confirm whether I could book a Thai massage for THB 1400 without using my credits (the original price would be charged if I applied credits), they assured me that I could. When I asked if I should book through the app next, they told me they could make the booking over the phone right then. However, after my treatment, my husband was charged THB 1800 instead of THB 1400 and was informed that the discounted rate was only available through the app. Additionally, many staff members seem to have limited English proficiency, which complicated communication. It was not like this before! I booked a spa appointment for the next day at 10 AM and was told to arrive early. I arrived 20 minutes before my appointment but couldn't find any staff there, and the reception didn’t open until 10 AM! After the spa, I was led to the outdoor resting area, but there was construction on a wooden bridge nearby, with hammering sounds and a burning smell! We were also disappointed with the breakfast options. There were no noodles in hot soup or traditional Thai dishes, which felt quite lackluster. The in-room dining also disappointed us. The Pad Thai I ordered was terribly salty! After the meal, the staff came to collect the dishes but left the table messy without wiping it down. On Christmas Eve, we had dinner at The Coast. It was advertised as a Christmas dinner with a live band, but it turned out to be a guitar and violin duo playing a few Chinese songs. I felt like it was a mid-autumn festival instead. My child and I arrived at the restaurant first, and I asked the staff to hold our dishes as we wanted to wait for my husband. They agreed but then served my child and me the salad starter immediately! Once my husband arrived, we had to chase them three times to serve him the starter. Additionally, I had to ask twice for a drink menu! To top it off, we were charged THB 1900 each for a main course that included only one slice of beef Wellington! We spent a total of THB 5900 for the three of us and ended up with a watery mango milkshake! Overall, it seems that the renovation did not extend to service quality, and the changes haveu significantly detracted from my experience.

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Property Information for Tourists

Total Properties73,062
Number of Reviews3,483,958
Average Price (Weekdays)CAD 266
Average Price (Weekends)CAD 284

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