Plaza Premium Group

We are proud to share that Plaza Premium Group has won the “Best in Future of Industry Ecosystems” at the IDC Future Enterprise Awards for our Airport Passenger Service technology platform oneTECO (One Travel Experience Ecosystem). This award is to recognize outstanding digital transformation efforts and leadership in the PPG Technology team to achieve business success and gain a competitive advantage by driving greater operational efficiency and revenue. The platform helps our service team optimise costs and effectively coordinate orders and deployment to build a better customer experiences by bridging the demand and supply in a dynamic manner. Developed amidst the pandemic, this project is a significant part of PPG's US$10 million investment in technology. With over 80 airports worldwide already utilising this platform, travellers can now enjoy a seamless end-to-end airport experience. This marks the second award for OneTECO this year, following the win at the 2024 HKB Tech Excellence Awards. Congratulations to our PPG technology team on another remarkable achievement!

Last Sunday, the PPG team participated in the “Hong Kong International Airport‧Standard Chartered Hong Kong Marathon: Three-Runway System 10km International Race.” Held on the airport’s Centre Runway, it was a once-in-a-lifetime experience to race on the 3,800-meter-long runway before Hong Kong International Airport officially transitions to a three-runway system at the end of the month. Mr. Song Hoi See, our Founder, and CEO, participated in the HKIA Leaders Cup with other local leaders from various sectors, including the government, the Legislative Council, business, and the airport community. Additionally, over 50 people from the PPG team, including Jonathan Song and Mei Mei Song, Chief Commercial Officer, and Chief Transformation Officer of PPG, joined the race alongside over 11,000 local and international runners through the newly built third runway before its opening amidst a fully operational airport. The event was the second time that a race was hosted at the Hong Kong International Airport. 26 years ago, when the airport at Chek Lap Kok was inaugurated, the “Standard Chartered ’98 New Airport Marathon” was a milestone event. In the same year, Plaza Premium Group also began its journey at the Hong Kong International Airport with the launch of Plaza Premium Lounge – the world’s first independent airport lounge. We are proud to celebrate another major milestone in Hong Kong's aviation history together with Airport Authority Hong Kong, right where our journey began. We are excited to enter a new chapter and continue to make travel better together!

🌟 Meet Our Sponsor: Plaza Premium Group 🌟 Plaza Premium Group, headquartered in Hong Kong and established in 1998, is a pioneering global airport hospitality services provider. With a mission to Make Travel Better, the group introduced the world's first independent airport lounge concept. Today, PPG operates the largest network of international airport lounges worldwide and offers a 360-degree airport experience with 14 brands under its portfolio, spanning over 1,600 touchpoints in 150 countries across 600 international and domestic airports. From airport lounge brands - Plaza Premium Lounge & Plaza Premium First, to terminal hotels - Aerotel & Refreshhh by Aerotel, to concierge services - ALLWAYS, a range of airport dining concepts, global reward and membership program - Smart Traveller, and travel experience ECOsystem - oneTECO, the group is at the forefront of transforming airport experience for the better through innovative and human-led solutions.   🔍 What's Plaza Premium Group showcasing at #FTEAPEXAsiaExpo? We are excited to present how our Group is transforming airport hospitality through new in-lounge concepts that are further enhanced by our global network. Additionally, attendees can experience firsthand how airport hospitality services look under a unified platform that strives to reshape the airport experience all around the world. 🎤 Join their session We encourage attendees to participate in the panel discussion with Plaza Premium Group’s Chief Commercial Officer Jonathan Song. This session will delve into the new concepts between airlines, airports, and airport hospitality, showcasing how the integration of innovative ideas with technology is revolutionizing customer experiences within the industry. Join us on Day 2 (11:00 – 12:00) for an insightful conversation on how these advancements are reshaping the landscape of travel and hospitality. 🚀 Looking forward to… We appreciate the opportunities that the FTE APEX Asia Expo provides for industry players to engage in stimulating discussions and explore innovative concepts that propel the aviation sector towards a forward-thinking future. I look forward to seeing various industry leaders present their new and groundbreaking ideas. 👋 Get in touch Happy to connect on LinkedIn or the FTE app! Jonathan Song Michele Mitschiener Natalie Yu

We are glad to have returned to the Trinity Forum created by The Moodie Davitt Report Events since 2003 and now co-organized in partnership with ACI World - Airports Council International and Airports Council International - ACI Asia-Pacific & Middle East. This year, the event was co-hosted by Airports Corporation of Vietnam and IPP Group (IPPG) and PPG participated as an exhibition partner, showcasing our latest initiatives and developments. The Trinity Forum is one of the most anticipated industry events for airport commercial revenues. During the event, PPG’s leadership team, including Ali Bora İşbulan, Deputy CEO, and Jonathan Song, Chief Commercial Officer, had the opportunity to connect with other industry leaders to exchange insights and explore collaborations on enhancing passenger experience and driving non-aeronautical revenue. Congratulations to The Moodie Davitt Report and ACI for another successful event. We were delighted to be a part of it again and look forward to the next one in Doha!

We were delighted to be part of the Business Traveller UK Awards 2024. Lorenzo Valori, our Vice President of Commercial Development & Operations – Europe, had the opportunity to present the "Best Airline Award". It was a privilege to acknowledge the outstanding achievements of our industry colleagues for their efforts in enhancing the passenger experience. Congratulations to Singapore Airlines for winning the Best Airline Award! Additionally, Plaza Premium Lounge at Heathrow Terminal 2 was also named one of the best independent lounges. We extend our heartfelt gratitude to all the readers who voted for us and to our valued customers for their support.  Congratulations to our London team for another achievement! #PlazaPremiumGroup #WeMakeTravelBetter #AirportHospitality

Don't miss the keynote by Ali Bora İşbulan, our Deputy CEO, at the Global Aviation Issues Conference 2024 in Riyadh next week! Saudi Airport Exhibition

We're excited to participate in the Ecoluxury Fair in Rome for another year, an event that brings together visionaries in the high-end sustainable tourism industry. At PPG, we are committed to creating premium experiences with sustainability in mind, as we believe this is the future of travel. Meet our Italy team at Sala Global Village (Table GV8) to explore how we can make travel better together!

We are proud to announce that two of our colleagues from the ALLWAYS Hong Kong Team have been recognized by the 'Say Smiles @ the Airport' Campaign organized by the Airport Authority Hong Kong. This initiative aims to foster a welcoming environment and raise awareness of service excellence. We believe that such simple gestures play an important role in making travel better for travellers. Congratulations to the ALLWAYS Hong Kong team! #PlazaPremiumGroup #WeMakeTravelBetter #AirportHospitality

Happy Diwali! Diwali, the festival of lights that is celebrated by Indian communities worldwide, signifies new beginnings. It's a time for us to reflect, renew, and cherish precious moments with our loved ones. On this special occasion, we want to extend our heartfelt wishes to our colleagues and friends who are celebrating. May the glow of each diya guide us toward peace, harmony and a brighter tomorrow.

Check out the article "Redefining Airport Retail and Hospitality Experiences for Modern Travellers" written by Jonathan Song, PPG's Chief Commercial Officer which was featured on the ACI World - Airports Council International. He shares invaluable insights and trends on the collaborative future between airport travel, retail and hospitality services to enhance passenger experiences and drive new streams of non-aeronautical revenue in airports worldwide.