Cognigy

Discover the Future of Retail with Cognigy: Meet Your Personal AI Shopping Assistant. 📱 Start seamlessly on your preferred channel ✨ Enjoy real-time, tailored recommendations every step of the way ⏩ Skip the hassle of endless browsing and save time! Discover how brands are elevating customer engagement with next-gen conversational commerce solutions powered by Cognigy's AI Agents for Retail. Watch here: https://hubs.la/Q02wZCLW0 #AIAgentforRetail #AI #Cognigy #CX #CustomerExperience #Retail

The AI Workforce is real among Cognigy customers, and proof for that is the quarterly Enterprise Roundtable hosted by Cognigy. Our Enterprise Roundtable is a unique and confidential gathering for Cognigy customers and an opportunity for them to share use cases, gain insights, and network with industry peers to advance AI-powered customer service solutions. In our latest blog, we explore three key takeaways from the recent roundtable: 1️⃣ Automating Customer Retention Processes 2️⃣ Enhancing Customer Service with AI Knowledge Retrieval 3️⃣ Leveraging Mature Voice AI Solutions Read blog here:https://hubs.la/Q02FmKcd0 #ConversationalAI #CustomerService #AI #Cognigy #CustomerExperience #AIWorkforce

Discover how AI Agents are transforming customer service in the utilities sector with our latest eBook, "AI Agents for Utilities – The Guide for Revolutionizing Customer Experience and Operational Efficiency." 💡 This comprehensive guide covers: 🔹 AI Agents for Utilities: Explore the capabilities of AI Agents and their seamless integration into your service operations. 🔹 Industry Challenges: Navigate common challenges in customer service and discover effective solutions for your business. 🔹 Real-World Success: Dive into a compelling case study showcasing how AI Agents have transformed customer service and increased customer satisfaction. Don’t miss out! Download the eBook now: 🇺🇸 English - https://hubs.la/Q02DTjMx0 🇩🇪 German - https://hubs.la/Q02DTlRW0 #CustomerService #Utilities #AI #AIAgents #Innovation #CX #Cognigy

📣 Exciting News - Cognigy has been recognized as the winner of the “Best Natural Language Understanding Solution” award in the prestigious 2024 AI Breakthrough Awards! Cognigy's solution, with its advanced NLU capabilities, is transforming customer service by providing exceptional multilingual support and human-like conversational experiences. A big thank you to AI Breakthrough for this honor and to our amazing team for their hard work and dedication! Find out more: https://hubs.la/Q02DTgWN0 #AI #CustomerService #Cognigy #AIBreakthroughAwards #Innovation #NLU #ConversationalAI #GenerativeAI

It's your last chance to register for tomorrow's Cognigy.AI Q2 2024 Tech Update Webinar! 📅 Date: July 2, 2024 🕔 Time: 5:00 PM (CEST) Berlin | 8:00 AM (PT) San Francisco Discover the latest highlights: 🌟 GenAI and NLU: Hybrid AI and NLU Intent Scoring 📚 Knowledge AI: Improved tracking and flexibility 💬 Webchat: Native multimodal UX, interactive features 📞 Voice Experience: Hyper-realistic contact center ambiance 🤖 Agent Empowerment: Live Agent and Agent Copilot upgrades …and more! Perfect for Cognigy customers, partners, and tech enthusiasts who want to elevate their customer service with AI Agents! Register here: https://hubs.la/Q02DRL430 #Cognigy #Webinar #TechUpdate #AI #Innovation

Welcome to another edition of the Cognigy LinkedIn newsletter! In this edition, we're thrilled to share the inspiring story of Lippert, a leading supplier of components to the Caravanning, Marine, and Rail industries. By implementing Cognigy's AI Agents, Lippert has not only cut support costs by 80%, but also significantly boosted their online store conversion rates. 💰📈 Read the full story and subscribe to our newsletter for more inspiring stories from leading enterprises! 🌟 #AI #CustomerExperience #Lippert #Cognigy #CXTransformation #TechInnovation #Newsletter

Yesterday, we hosted a networking roundtable with E.ON and Foundever at the Hyatt Regency Düsseldorf! Karyna Neumann (Tubolyeva) from E.ON Digital Technology, Kevin Filz from Foundever, and Sebastian Glock from Cognigy shared their expertise on "CX for Energy & Utilities: The Potential of AI Agents." 💡 They explored the transformative possibilities of AI in the energy and utilities sector, highlighting how AI agents can revolutionize customer experience. The event featured a dynamic panel discussion followed by a networking dinner, offering great opportunities for knowledge exchange and collaboration. A huge thank you to all who attended and contributed to the lively discussions! We look forward to continuing these important conversations. #AIinEnergy #Utilities #CXTransformation #NetworkingEvent #Roundtable #Innovation

Unlock Innovation Without Disruption: Exclusive Whitepaper 🚀 In the fast-paced world of contact centers, innovation is key. How do you achieve it without disrupting your operations? This Avaya and Cognigy whitepaper, "Maximizing Innovation Without Disruption," by industry expert Dave Michels from TalkingPointz, has the answers. 🔗 Access the Whitepaper: https://hubs.la/Q02D0q_k0 Explore the groundbreaking partnership between Avaya and Cognigy, merging robust contact center infrastructure with leading-edge conversational AI. Discover: 💡 The transformative role of AI in enhancing customer and agent experiences. 🔧 The strategic benefits of integrating Avaya's infrastructure with Cognigy's AI solutions. This is not just about technology—it's about leading your organization into the future of customer service. Equip your contact center with the insights to stay ahead. #Innovation #ContactCenter #AI #CustomerExperience #Automation #Avaya #Cognigy #Whitepaper #CX

This week, we had the pleasure of attending adesso Digital Day 2024 in Düsseldorf! With over 1000 participants and more than 30 sessions, panel discussions, and solution showcases, the event was a tremendous success. We explored critical topics such as Customer Experience, Cloud, Data & AI, Trust, and much more. A special thank you to everyone who attended the presentation by Sascha Poggemann, Cognigy COO & Co-founder, and Lewe Zipfel, Sr. Director Solutions Consulting at Genesys, on "Generative AI as a Game Changer: The New Dimension of Customer Experience." We’re already looking forward to next year’s event! #DigitalTransformation #CustomerExperience #GenerativeAI #adessoDigitalDay2024 adesso SE

This week, Sebastian Glock, Director of Product Marketing & Technology Evangelist at Cognigy, attended #Unparsed2024 in London. Huge thanks to Kane Simms and the team for organizing such an amazing event! The tagline "world's most loved Conversational AI conference" truly lived up to its promise. 🙌 A special thank you to everyone who attended the panel discussion with Sebastian. We’re already looking forward to next year's event! #event #genai #generativeai #llms #largelanguagemodels #Cognigy VUX World