Service Design Network

🌟 Join the SDN Ambassadors Live for SDN Community Voices! 🌟 We’re excited to welcome the founders of Iranian collective Service Design Pulse—Nikoo Javid, Sodeh MohammadAbadi, and Mehrnoosh Zamanian—for a special roundtable discussion. Together, they’ll share their journey as service designers and their efforts to build a bilingual service design community offering content in English and Farsi. As part of our weekly conversations, we invite the Service Design Network community to explore how Service Design Pulse is promoting innovation, fostering connections across generations, and creating a space for designers to learn and grow. Whether you’re interested in global perspectives on service design or curious about building inclusive, multilingual communities, this session is for you! 🎟 RSVP now to join us live and engage with this inspiring collective. 📅 Date: Thursday, November 28th ⏰ Time: 8:15 AM (EST) / 14:15 (CET) / 21:15 (AWST) #ShareYourServiceDesignStory #ServiceDesign #LinkedInLive #ServiceDesignNetwork #SDNCommunityVoices

🔍 Course Modules Spotlight: Driving Strategy and Creating Value 🔍 In order for service designers to be successful, they must understand and drive organizations' strategic priorities. We will explore how designers can help identify the most important service experiences within their organization. 🌟 Key Topics: Strategy Anchor experiences Pivotal moments Outcomes Impact measures Taught by Strategy Expert Chris Ferguson! 🔗 https://lnkd.in/eUdtgsrR #ServiceDesign #CourseModules #Masterclass #SDNAcademy #SDN #Strategy #Value

😍 Join us on January to March 2024 for the online live & on-demand course "Facilitating Creative Sessions" with SDN Accredited Master Julia Alberga. In this training, you will learn about: ✅ Learn about the role and significance of facilitation in creative sessions ✅ Gain insights into a variety of facilitation techniques and understand their application throughout the design process ✅ Develop essential soft skills for effective facilitation, such as managing difficult participants and navigating group dynamics ✅ Acquire practical experience through hands-on exercises and group activities ✅ Learn how to create canvases and develop timetables for mini-workshops ✅ Learn about the importance of over-preparedness and under-structure in the facilitation 🔥 Registration is open now! #sdnacademy #servicedesign #sdn #designthinking #facilitation Service Design Network

Accessibility is for everyone, and this year's Service Design Global Conference highlighted just how crucial it is to design with inclusivity in mind. Dive into our latest article to explore key takeaways and insights from the event. 🫴 Let's continue to create services that are accessible to all! 💡✨ Read more: https://lnkd.in/dehmcuAF Written by: Satu Heikuksela & Lotta Ahonen #ServiceDesign #Accessibility #InclusiveDesign #SDGC24 #Nitor Service Design Network

🚨 Reminder: SDN Global Café – Nov 26th! 🚨 Join us for Guiding Teams Through Change in a Shifting Service Design Landscape with Prof. Dr. Tina Weisser! 🗓 Date: Tuesday, Nov 26th ⏰ Time: 4:00 - 5:00 PM CET Host: Brian Gillespie Get ready for insights on leading teams through change. Don’t forget to register via your Member Dashboard! 👉Learn more about the event here: https://bit.ly/3O7QRUx ☕️ See you there! #SDNGlobalCafe #ServiceDesign #ServiceDesignNetwork

Attention! Attention! 📣 We are thrilled to announce that the SDN Next Gen Conference is scheduled for April 11, 2025! 🔎 📅 While we can't reveal our theme just yet, we invite you to take a guess! Share your thoughts in the comments below! 💬 #SDNNGC25 #weareSDNnextgen #SDNYTB #servicedesign #designthinking #ServiceDesignInsights #SDNCommunity #Networking

🎥 Relive the Magic of #SDGC24! 🎥 https://lnkd.in/eZHhqEaS Couldn’t make it to Helsinki? Or maybe you want to experience the best moments all over again? Now you can! Our SDGC24 Highlights Reel captures the energy, inspiration, and unforgettable connections from the world’s biggest service design event! 🌍 ✨Dive into the keynotes, panels, workshops, and celebrations that made this year’s conference unforgettable. From groundbreaking insights to behind-the-scenes moments, this reel has it all. You’ll see highlights from SDN leadership like Birgit Mager (She/Her), Brian Gillespie (He/Him), and Adam B Cochrane (He/Him), as well as our inspiring speakers Hanna Harris (She/Her), Coral Michelin, PhD (She/Her), and workshop facilitator Dr. Tina Weisser (She/Her), sharing their experience and vision for the future of service design. ✨ This video features key moments from powerful keynotes, thought-provoking panels on inclusivity and innovation, and interactive workshops that brought our community together. 💡Ready to relive the highlights? Watch the video and let the memories flood back, or discover what you missed and get excited for next year! 🙌Are you ready to relive the highlights? Watch the video and let the memories flood back, or discover what you missed and get excited for next year! 📲 You still have a chance to catch up. Get your SDGC24 Replay tickets on https://bit.ly/4eQ6zyM 💬 Tell us in the comments: What was your favorite moment? And who’s already counting down to #SDGC25 in Dallas? 🔥 🎬 Special thanks to our talented videographers, Denise Jaouadi (She/Her), Amin Sharq (He/Him), and Tero Marin (He/Him), and our incredible AudioVisual team lead, Oona O'BRIEN (She/Her), for bringing these moments to life! #SDGC24 #ServiceDesign #HighlightsReel #Innovation #Community #ServiceDesignNetwork

We’re working on something new... 👀 https://lnkd.in/gFeP6MUK

🌟 Join the SDN Ambassadors Live for SDN Community Voices! 🌟 This week, we’re thrilled to host Mathieu Ritter, Founder of Undiscovered and a seasoned recruiter specializing in design, product, engineering, and marketing talent. Mathieu brings over a decade of experience connecting top talent with innovative organizations across Europe. As part of our weekly conversations, we invite the Service Design Network community to dive into the unique intersection of design and recruitment. Mathieu will explore how organizations can navigate hiring challenges, scale high-performing teams, and attract the right talent in a competitive market. Whether you’re a hiring manager, a designer navigating your career, or someone passionate about the dynamics of the recruiting industry, this session is packed with insights you won’t want to miss. Bring your questions and join the conversation! 🙌 🎟 Interested in attending? RSVP now! 📅 Date: Thursday, November 21st ⏰ Time: 8:15 AM (EST) / 14:15 (CET) / 21:15 (AWST) #ShareYourServiceDesignStory #ServiceDesign #LinkedInLive #ServiceDesignNetwork #SDNCommunityVoices

How do you identify the right talent for your team in today’s competitive design landscape? How can understanding the recruiter’s perspective transform your job application strategy and set you apart in the competitive market? These are just some of the questions we’ll explore with Mathieu Ritter, Founder of Undiscovered and a leading voice in recruiting for design, product, and engineering roles. With over a decade of experience and a network spanning Europe, Mathieu has successfully matched talent with companies like Meta Facebook, Babbel, and Bosch. Whether you’re a recruiter seeking the perfect fit for your team or a design professional aiming to unlock your next career opportunity, this session will provide actionable insights into recruitment strategies, industry dynamics, and what it takes to succeed. 🎟 RSVP now to connect, learn, and engage with Mathieu and the SDN community! 📅 Date: Thursday, November 21st ⏰ Time: 8:15 AM (EST) / 14:15 (CET) / 21:15 (AWST) 🔗 RSVP and more details https://lnkd.in/dSqFhKTn #ShareYourServiceDesignStory #ServiceDesign #LinkedInLive #ServiceDesignNetwork #SDNCommunityVoices