Voici comment vous pouvez gérer habilement les commentaires des clients dans votre carrière UX.

I do meetings most often with the clients so i think the best way to handle client feedback is to Listen First: - Builds Trust: Clients feel valued when heard. - Clarifies Understanding: Ensures you grasp the feedback fully. - Informs Better Solutions: Helps develop aligned solutions. - Prevents Miscommunication: Reduces misunderstandings always record the meetings. Listening first sets the foundation for effective communication and better design outcomes.

The first step in handling client feedback is to listen actively to what the client wants. Although it may seem simple, listening involves several key actions to ensure a productive conversation. Engage fully in the conversation and give your undivided attention to understand their requirements completely. Acknowledge their input to show that you value their feedback. Ask constructive questions to guide the client in providing more detailed information about their needs and expectations.

O feedback do cliente pode vir de várias formas. Nem sempre ele vai escrever ou falar com você sobre seu produto. Muitas vezes, o cliente vai deixar de usá-lo, e isso é uma forma de feedback. Outras vezes, a forma que o cliente utiliza seu produto também é um feedback importante que você precisa estar atento. E muitas vezes, não é o que o cliente está dizendo/escrevendo que precisa ser tomado como 100% verdadeiro. O comportamento dele muitas vezes é mais relevante que suas palavras.

Handling client feedback effectively is a key skill for any UX designer, shaping project outcomes and boosting client satisfaction. Listen First "Listen first" means taking the time to fully understand the client's feedback without rushing to respond or defend your work. This involves asking clarifying questions to ensure you grasp the nuances of their concerns or suggestions. By listening first, a UX designer turns feedback into a constructive dialogue, fostering a collaborative environment that respects the client's input while guiding them towards the best UX outcomes. This approach not only improves the design but also strengthens client relationships, making them feel valued and heard.

Handling clients in UX design with empathy involves deeply understanding their needs through thorough research, including interviews, surveys, and usability testing. This helps identify pain points and preferences. Create personas and user journey maps to visualize experiences and improve areas. Regularly involve clients in the design process through workshops and feedback sessions to ensure their voices are heard. Communicate effectively, actively listen, and validate their concerns to build trust and collaboration. Prioritizing empathy results in user-centered designs that solve real problems and deliver positive experiences.

Remember that a great solution is measured by your customer's progress toward their goals. A successful partnership is when you and your client are aligned on what is delivered. If your client is open to testing and measuring results, and you both agree that the process will be iterative, "success" may be determined over time. Communication is key. Make sure that your client is comfortable with any unknowns or "to be determined" items. Prioritize their experience of working with you to the same degree that you prioritize a successful end result.

Empathy in UX design helps prioritize client feedback by understanding their goals and challenges, fostering trust and effective collaboration.

L'empathie est un pilier essentiel de la conception UX, mais aussi de la gestion des commentaires clients. En se mettant à la place du client, on peut mieux comprendre ses objectifs commerciaux, les besoins de ses utilisateurs et ses points de friction. Cette compréhension guide notre réponse aux commentaires, en nous aidant à prioriser les actions à entreprendre. Elle crée également un environnement de collaboration où le client se sent écouté et valorisé, renforçant ainsi notre relation professionnelle.

Empathy in UX design and feedback is crucial. Understand the client's goals, user needs, and pain points. This guides your response, helps prioritize actions, and fosters a collaborative, valued relationship.

If emotions are high, either make space or ask to reconvene when everyone is open to listen. Don’t match the irate energy as it’s not productive

Talvez uma das partes mais difíceis de receber feedback, todos sabemos que não devemos levar para o pessoal e encarar aquele comentário como uma forma de melhorar. Ainda mais quando você é responsável pelo produto, encarar a reclamação do cliente como uma forma real de melhorá-lo é extremamente importante. Com muita prática, a raiva, vergonha e demais pensamentos negativos dão espaço para curiosidade e vontade genuína de escutar as palavras negativas e "ofensivas" como uma forma de corrigir e melhorar os erros de produto

In a UX design career, it is common to encounter disagreements on design decisions. This is perfectly normal. In such situations, it is crucial to remain calm and strive to understand the client's perspective. Remember, the client's negative feedback or criticism is not a reflection of your abilities but rather concerns about the current project. Do not take it personally. Instead, leverage your technical knowledge to address their concerns. The ultimate goal should be to enhance the product, not to win a debate with the client. Effective UX design focuses on creating products that provide meaningful and relevant experiences to users. This involves understanding user needs, conducting thorough research, and applying design principles.

Pour réussir dans le domaine de la conception UX, il est essentiel de savoir gérer les commentaires négatifs ou critiques avec calme et objectivité. Gardez à l'esprit que ces commentaires concernent le design, pas vous en tant que personne. En restant calme, vous pouvez maintenir une conversation rationnelle et constructive, ce qui est essentiel pour améliorer l'expérience utilisateur. Chaque commentaire représente une opportunité d'apprendre et d'optimiser le design pour mieux répondre aux besoins des utilisateurs.

Maintaining composure when faced with negative or critical feedback is essential. Avoid taking comments personally or as an attack on your skills. Feedback is about the design, not you as a designer. Keeping emotions in check allows for a more rational and productive conversation. Remember, each feedback is an opportunity to learn and improve the user experience for the end users, which is the ultimate goal of your work.

Não é nosso trabalho julgar ou tentar educar o cliente quando estamos recebendo feedback. Fuja desse instinto de defesa e procure escutar sem julgar. O momento é de uma via só.

Educating tactfully is such an underrated step in feedback sessions with a client. I approach it this way: 1. Show Data and numbers to accompany design decision. 2. Show similar design approaches used by other successful products. Examples always help, especially if your client is from a non-design background. 3. Feedback sessions can be conducted in the form of Design Thinking workshops. This gets the client more involved and they get a closer look of your design process.

Muitas vezes, os clientes podem não entender aspectos técnicos ou as limitações do design. Educar com tato significa explicar suas decisões de forma que o cliente compreenda e valorize o seu trabalho sem se sentir diminuído. Aqui vale dizer que é preciso cuidado, para não assumir uma postura defensiva e começar dar explicações e justificativas dos problemas acontecerem. Ser empático e ter uma escuta ativa funciona melhor que tentar justificar algum problema. Uma abordagem simples, personalizada para seu público, com técnicas com rapport e o tom de voz correto, ajudam na comunicação clara e objetiva.

In UX design, educating clients about design language and principles is key to solving problems accurately. Start by explaining basic design concepts and how they influence user experience, such as usability, accessibility, and visual hierarchy. Use simple examples to illustrate these principles in action. This knowledge helps clients understand the rationale behind design decisions and fosters a collaborative relationship. By aligning their expectations with design best practices, you can ensure that the solutions developed are both effective and aligned with the client’s goals. This educational approach not only empowers clients but also leads to more informed feedback and better design outcomes.

Educating clients about UX principles tactfully involves explaining design decisions simply and demonstrating their benefits for user experience. When addressing feedback, offer alternative solutions or compromises that respect both UX best practices and the client's perspective. When explaining design decisions or discussing feedback, avoid using jargon to ensure clarity and understanding.

The daily or weekly meetings, documenting the feedback and updating the process according to the given feedback are the key steps for a successful project. Your clients should be up to date from the whole process in terms of personal interactions or via asana, jira or any software. Clients then know the whole journey and can give feedback in any stage of the project.

In UX, collaborating with users/clients is the key to a successful product. It is very important to work with them, get their perspective and thoughts about the product. Also, if they have suggestions which might not be technically feasible or could have potential issues, collaboration and effectively communicating this would help in making sure that the product is on the track in terms of quality and standards.

In UX design, collaborating with clients to solve design problems accurately involves maintaining open communication and fostering a partnership approach. Begin by actively involving the client in the design process, from defining the problem to brainstorming solutions. Use workshops, regular meetings, and feedback sessions to ensure their insights and expectations are integrated into the design. This collaborative approach ensures that both the designer's expertise and the client's knowledge of their business needs contribute to creating solutions that are user-centered and aligned with business goals. By working together closely, you ensure the design is both accurate and effective.

Collaboration is an opportunity to increase your knowledge swiftly and in the flow of your work. Think of the user as your most important collaborator and remember that a quick user test can help re-align contributors and stakeholders around that focus. Keep in mind that goals and perspectives of the user are changing swiftly and differ across demographics, within verticals and with the speed with which new technologies emerge. Don't let preconceptions cloud your receptiveness to anyone's contribution. The input of the newest member of your team is as valuable as any other. If you don't see how or why at first glance, try stepping back, as well as looking closer.

Effective collaboration involves prioritizing feedback based on its impact on user experience and business goals, developing a plan that integrates client input while adhering to UX principles. This ensures mutual investment in enhancing the final product.

Following through on feedback is essential. Implement changes promptly, keep clients updated on progress and challenges, and demonstrate commitment to delivering UX that meets user needs and business goals. This builds trust and shows dedication to continuous improvement.

At the end of a review, summarize key feedback for stakeholders to walk ahead being heard. Have empathy that they are working through their goals and recognize their partnership in shared goals. Summarize some key metrics the team will be focused on. Remind the team where you are in current feasibility/barriers and remind teams of shared ownership to achieve a desired result. Recognize meeting attendees are part of the collective success of the project to continue future meeting attendance and buy-in.

When your client contributes ideas, make sure that you track them in your notes. Even if you wind up taking a different path during iteration, remember that those ideas frequently stay top of mind for the contributor. Always be prepared, proactive and transparent about choices and make sure that you keep your client on board consistently throughout the process.

Here’s something I wish someone would have told me when I was a design student — you will end up getting client feedback which isn’t very articulate. And you’ll think “wow that’s a strange client.” And then you’ll face such clients again, a very high number of times — even more so if you’re the employee within an organisation that lacks design maturity. If you can make it a habit to dig deeper and make and effort to figure out what they mean it will make a big impact to your output, your process and most importantly — your mood while trying to dish out your best chops :)

Pick your Battles with the client, in the end, it's their product and their vision. You pick which feature or action is worth fighting for and how much. The things that affect the user or hinder their course of action are the topics worth holding your ground on and making a case for.

The feedback we get from clients also involve the nature, mood and personality of the person. Sometimes they are very harsh , sometimes they are really polite and sometimes they are frustrated. You have to put your ego aside be fully professional and concentrate on what they really want from you. Your emotional intelligence should be very strong when you are taking criticism or healthy feedback from the client. Just dig deep and counter less and always try to satisfy your client.